We want to hear from you – introducing our new customer feedback page

^{By Carol Dodd, Customer Service Manager, OneSearch}

At OneSearch, looking after our customers has always been at the heart of what we do.

Whether you’re ordering searches, chasing a result, or just need a quick answer on a case, our customer service team is here to help, and we take that responsibility seriously.

But here’s the thing: we can only improve if we know how we’re doing. And until now, there hasn’t been an easy way for customers to tell us.

That’s why I’m pleased to introduce our new customer service feedback page.

It’s simple, quick, and it genuinely matters to us. In under a minute, you can rate your experience with our team, highlight what stood out, and leave any comments you’d like to share. There’s no lengthy form to fill in, no account to create, just a straightforward way to have your say.

You can find the page here – or simply click the badge in any email from our customer service team.

We’re also using the page to build a collection of testimonials from our customers. If you’re happy for your feedback to be featured on the site, there’s an option to share your name and firm, but this is entirely optional, and nothing appears publicly without your consent.

The feedback we receive won’t just sit in my inbox. Our team reviews every submission, and the responses will genuinely inform how we develop and improve our service going forward. We’re also looking ahead to National Customer Service Week in October, when we’ll be sharing some of what we’ve heard and celebrating the team that makes it all happen.

If you’ve worked with us recently, we’d love to hear from you.