
At OneSearch, we are committed to ensuring that our customers receive the highest quality property information available. All data we obtain is verified and put through quality assurance checks to guarantee accuracy, and our historical database allows us to carry out stringent checks to support this.
As a result of the cyber attack suffered at Gloucester City Council last December, we have recently found instances where some land charge or planning data obtained from the Local Authority may be absent from some results.
Whilst we will ensure to uphold our obligation to provide the highest quality of information, we are advising customers ordering searches in this area to consider obtaining an insurance indemnity policy to protect against any potential missing information.
For any immediate questions, please get in touch with our Customer Services team on 0800 052 0117 and we will be more than happy to assist you.
Related Articles

Climate risk insight is now part of everyday due diligence for clients

We want to hear from you – introducing our new customer feedback page

OneSearch joins the Project 28 Charter: Working together to reshape the homebuying process

Five Minutes On… The Government’s Home Buying and Selling Reforms

The Government’s Home Buying and Selling Reforms: what they mean for conveyancers

The cost of quiet stress: what your Search Provider Scorecard result is really telling you

The friction you’ve stopped noticing

What is the Safe Harbour standard?

Rising AML failures, tougher scrutiny – what it means for your firm in 2026

