
The conveyancing sector is facing a perfect storm of challenges as 2025 gets up to full speed. Regulatory burdens and economic uncertainty, to the rise of AI and automation, all whilst battling clients demands and expectations; it’s a complex industry landscape, perhaps more so than ever before.
However, amongst these challenges, a spirit of resilience and proactivity is emerging. Conveyancers are taking control of the controllables; embracing innovation and seeking solutions to streamline processes and improve efficiency.
This shift in mindset is evident in the recent market research from Landmark Information Group. Over half of responders (52%) are now taking matters into their own hands by assigning workloads more effectively, while 34% are digitising more processes. Proactively sourcing new business and investing in improved training are also high on responders 2025 priorities.
What Tech Can Do For You
Understanding and integrating new technology can be a daunting task for conveyancing firms, especially with the rapid pace of recent advancements.
“Everybody’s grappling with the fact that the technological capabilities [in conveyancing] are accelerating at such a pace,” admitted Rob Steadman, Sales Director within Landmark Information Group.
“If you deploy AI today, tomorrow there’s almost like the next better version of AI to change it.”
Liz Jarvis, Managing Director of OneSearch highlights the need for dedicated education and training: “There’s an assumption by a lot of people that there’s all this information out there about tech, prop tech, and AI technology, and how it can help your firm. But actually, I don’t think that that’s fully translated into how it can be adopted.
“I think conveyancers and others doing this role, they actually need a lot more information about what that can do [for them] specifically, rather than big noise of a release of this technology. What does it mean to me and to my firm? How long will it take me? How long and what cost will it take for this to embed in my business?
“There’s the worry, what if I invest this money now? Is it obsolete in 12 months’ time?”
The feels are reflected in the market research; 62% of respondents listed the knowledge gap within their team as an aspect which has challenged progress, as well as the slow pace of change towards a digital outlook (62%).
Collaboration and Communication: Bridging the Gaps
Another key theme for 2025 is the need for improved communication and collaboration among all stakeholders in the property transaction process. Participants highlighted the frustration caused by chasing information and the lack of transparency in the system.
Liz Jarvis continued along this point: “One of the biggest frustrations and things that is wasting time really is that chasing one another through all different parts of the process whether it would be a surveyor, an estate agent, the other side of the transaction, the purchaser or the vendor.
“I wonder why it’s taken a really long time. It feels like the thing we’ve never really been able to solve is this transparency or ability to see what other people are doing, putting information in a central place where everyone can access it together instead of it being phone calls and email.”
This desire for greater transparency and collaboration points to the need for solutions that can bring all stakeholders together in a central hub, providing a single source of truth and facilitating seamless information sharing.
Looking Ahead: A Call for Bold Leadership and Continued Innovation
The recent market research from Landmark paints a picture of a sector that is facing challenges head-on, embracing innovation, and actively seeking solutions to improve efficiency and client experience. Conveyancers are taking control, demanding more from technology providers, and prioritising collaboration and communication.
Moving forward, direction and continued innovation will be crucial. As Rob Steadman emphasised, “It’s going to come down to bold leadership across the sector to be clearly heard as to what their priorities are.”
By working together, conveyancers, technology providers, and other stakeholders can create a more efficient, transparent, and client-centric property transaction process. The challenges are real, but the opportunities are even greater.
The Landmark 2024 residential conveyancing survey tells a ‘tale of two halves’. One is about hope for economic stability as we enter autumn with listings and sales volumes rising, and interest rates falling. The other is about how conveyancers are still struggling with slow transaction times, insufficient resources, and general lack of transparency. For more details, be sure to download the market research results today.
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