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Search Delays Turnaround Table - CLICK HERE

Hackney Council Update

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No personal search service at London Borough of Hackney

Since the cyberattack at London Borough of Hackney Council in October 2020, the Local Authority have been unable to access or provide information in the Local Land Charges register and CON29/0.

OneSearch Direct have received an update from the Local Authority advising that they have been able to retrieve some information on the Local land Charges register and CON29/0 and will be able to provide a partial search report. This report will provide elements of the LLC1 and CON29/0 but will not cover a full search.

The Local Authority have also advised that they will no longer provide a personal search service for the foreseeable as they currently have no public register available.

Regrettably, this means that OneSearch Direct will be unable to provide a regulated search service in in the London Borough of Hackney Council for the following products.

  • OneSearch Prime
  • OneSearch Duo

For clients with an outstanding order for either of these products, we can provide the following options:

  1. Cancel your order, free of charge.
  2. Change your OneSearch Prime or Duo to our OneSearch Express product, which is a comprehensive No Search insurance policy of £1Million, combined with real-time Local Search Enquiries (CON29R Data). This can be returned in 2-5 working days.
  3. Leave your order outstanding indefinitely and obtain a Search Delay insurance policy. For a Search Delay Insurance quote, please click here.

We have contacted everyone affected by this, however, if you require assistance, please email delayedsearches@onesearchdirect.co.uk, stating your order number and we will endeavour to action your request as quickly as possible.

Referral panel or introducer work: Please ensure you liaise with the originating referral panel or introducer prior to amending any search pack.

We apologise for any inconvenience and will provide further updates as soon as London Borough of Hackney are able to commence their personal search service.