Update on OneSearch DW & private water companies

We wanted to make you aware of some additional costs which can occasionally affect our Regulated DW searches.

Whilst Water Authorities are responsible for the vast majority of the water and sewerage infrastructure in England and Wales, there are five smaller private water companies who have the responsibility of maintaining the water and sewerage infrastructure in small pockets of developments.

In situations when a property falls within the boundary of a private water company, additional fees will apply to our Regulated DW searches to account for additional costs applied by these private water companies.

This volume of cases that this affects is extremely low and applies to less than 0.25% of our total Regulated DW searches.

Should any order containing a Regulated DW search fall within the boundary of a private water company, OneSearch will contact you in advance of progressing your order to advise of the additional costs and provide alternative DW products were applicable.

It may be advisable to include this in your client care letters to notify clients of any potential costs.

For any immediate questions, please get in touch with our Customer Services team on 0800 052 0117 and we will be more than happy to assist you.