Turnaround Warnings
Please be advised that the estimated turnaround time is subject to change. As with all search companies, we are currently experiencing a fluctuation in response times; however, we are working closely with Local Authorities to ensure the quickest turnaround and thank you for your patience.
The following local authority areas currently have an extended turnaround time for the Regulated Local Authority Search (please note: T/A is for Prime Regulated Local Search estimated turnaround time in business working days, and are not Official Search turnaround times):
| Council | T/A | Further Information |
|---|---|---|
| Canterbury City Council | 35 | Please note that due to a recent cyber-attack on Canterbury City Councils systems all searches are now temporarily delayed. We have no specific details but please be aware that this disruption will cause a backlog. We are monitoring the situation closely and will amend all search dates accordingly. These dates will be subject to change until further notice. Thank you for your patience and understanding. |
| City of Wakefield Metropolitan District | 10 | We have been advised by HMLR that they have served notice on Wakefield Metropolitan District Council, and they are due to go live with the Local Land Charge service on 22 April 2024. The local authority have confirmed that the last day they will be accepting new local land charge search (LLC1) applications will be on 10th April 2024. After this date, applications for local land charges searches will need to be held over by the customer until the service transfers over to HM Land Registry on 22 April 2024. Please note that requests for Con29 applications will continue to be processed by the local authority and this service will remain with them. Many thanks |
| Colchester City Council | 16 | This Local Authority have advised they are choosing to work under the Environmental Information Regulations, this could result in searches taking upto 20 working days to be returned. |
| Derbyshire Dales District Council | 15 | Please note that due to a transfer of records at this council we will be unable to inspect the public registers. Our turnaround has now increased from approx. 12 working days to Approx.30 working days. We will continue to monitor and amend the turnaround accordingly. Please accept our apologies for any inconvenience these unforeseen issues may cause. |
| Durham County Council | 22 | Please note that Durham County Council is taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Durham County Council (Unitary) | 30 | Please note that Durham County Council is taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Easington District Council | 30 | Please note that Durham County Council is taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Gateshead Metropolitan Borough Council | 8 | Onesearch have been advised that due the Senior Land Charges Officer at this council being on annual leave from the 21st of March until the 2nd of April no property searches can be carried out. Upon their return the search turnaround will take approx. 10 working days . This may increase the Onesearch TA, however we will endeavour to have searches issued as quickly as we can . Please accept our apologies for any inconvenience this may cause. |
| Leicester City Council | 7 | Onesearch have received the following from Leicester City Council Update 18th March Following on from the cyber incident which took place a couple of weeks ago I can confirm that we are still awaiting the restoration of our systems. Our IT team has started the process of restoring access but this is not a straight forward task and certain services & systems are likely to take longer to be restored than others. We appreciate your patience and understanding of the issues which we face and please accept out apologies if this is the first update we have provided to you. In terms of what will happen as systems are restored, we are hoping to have access to our land charges system by the end of the week, at which point we should be able to start returning search results which where submitted before Sunday 3rd March as our feeder departments will have already carried out there work before the cyber incident. If there are any issues with this we will let you know once the system has been restored. With all searches which have been submitted after Sunday 3rd March things are less clear as we require all of our feeder departments services to be fully restored before we can proceed. Once we have an update on this i will let you know. I appreciate that some search requests might be more urgent than others, if you can provide my team with a list of searches which you have requested and an indication of the date which each result is needed by this will help to give my team us prioritise the most urgent searches where we have the capacity to do so. Onesearch will update as soon as news becomes available. |
| London Borough of Bexley | 5 | The local authority have confirmed that the last day they will be accepting new local land charge search (LLC1) applications will be from midnight on 10th April 2024. After this date, applications for local land charges searches will need to be held over by the customer until the service transfers over to HM Land Registry on 17 April 2024. Please note that requests for Con29 applications will continue to be processed by the local authority and this service will remain with them. Should you have any questions please call our Customer Service Department on 0800 052 0117 . Many thanks |
| London Borough of Hackney | 180 | Since the cyberattack at London Borough of Hackney Council in October 2020, the Local Authority have been unable to access or provide information in the Local Land Charges register and CON29/0. The Local Authority have advised that they have been able to retrieve some information on the Local land Charges register and CON29/0 and will be able to provide a partial search report. This report will provide elements of the LLC1 and CON29/0 but will not cover a full search. The Local Authority have also advised that they will no longer provide a personal search service for the foreseeable as they currently have no public register available. Regrettably, this means that OneSearch Direct will be unable to provide a regulated search service in in the London Borough of Hackney Council for the following products. OneSearch Prime OneSearch Duo For clients with an outstanding order for either of these products, we can provide the following options: 1. Cancel your order, free of charge. 2. Change your OneSearch Prime or Duo to our OneSearch Express product, which is a comprehensive No Search insurance policy of £1Million, combined with real-time Local Search Enquiries (CON29R Data). The cost is £50.00 and can be returned in up to 5 working days. 3. Leave your order outstanding indefinitely and obtain a Search Delay insurance policy. For a Search Delay Insurance quote, please visit our website at http://onesearch.direct/. To inform us of your choice, please email to delayedsearches@onesearchdirect.co.uk, stating your order number and we will endeavour to action your request as quickly as possible. We apologise for any inconvenience and will provide further updates as soon as London Borough of Hackney are able to commence their personal search service. |
| London Borough of Waltham Forest | 45 | Due to staff shortages, please note that London Borough of Waltham Forest Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Middlesbrough Borough Council | 8 | Due to staff on annual leave in the planning department at Middlesbrough no searches will be completed until their return on the 2nd of April. This is out with our control and we would like to apologise for any inconvenience this may cause. We will continue to monitor the situation and as soon as we have the required information all searches will be updated and issued. Many thanks |
| Sedgefield Borough Council | 19 | Please note that Durham County Council is taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Teesdale District Council | 30 | Please note that Durham County Council is taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Test Valley Borough Council | 25 | Please note that the Local Authority is taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Torbay Borough Council | 20 | Please note that Torbay Borough Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Wear Valley District Council | 30 | Please note that Durham County Council is taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Wigan Metropolitan Borough Council | 8 | We have been advised by HMLR that they have served notice on Wigan Metropolitan Borough Council, and they are due to go live with the service on 24 April 2024. The local authority have confirmed that the last day they will be accepting new local land charge search (LLC1) applications will be on 16th April 2024. After this date, applications for local land charges searches will need to be held over by the customer until the service transfers over to HM Land Registry on 24 April 2024. Please note that requests for Con29 applications will continue to be processed by the local authority and this service will remain with them. Many thanks |
| Wirral Metropolitan Borough Council | 5 | We have been informed by Wirral Metropolitan Borough Council that they are transferring to a new Land Charges system and that search companies will have no access from 22nd June until further notice. The migration handover period is from 21st June to 10th July but it is unclear at this point, when the service will be back up and running. Unfortunately, this will have an impact on on searches and we will be unable to return Local Search results during this period. OneSearch will work closely with the Local Authority to ensure that this disruption is kept to a minimum. In the meantime, if you have any cases which need to complete during this time, please speak to our about alternatives, including our OneSearch Express product and search delay insurance. |
| Wyre Forest District Council | 25 | Please be advised that Wyre Forest are migrating their Land Charge register to Land registry which will go live in April 2024. The Turnaround t has increased to approx. 30 days to which Wyre Forest will try and provide the data on or before this. This may cause temporary delays which is out with our control . However, we are monitoring this situation and Wyre Forest will endeavour to provide the information as quickly as they can. Please accept our apologies for any inconvenience this may cause. |