Turnaround Warnings
Please be advised that the estimated turnaround time is subject to change. As with all search companies, we are currently experiencing a fluctuation in response times; however, we are working closely with Local Authorities to ensure the quickest turnaround and thank you for your patience.
Please note: With the Stamp Duty deadline on 30th September, we understand the impact that delays can have on transactions, and would therefore strongly recommend that you consider the alternative solutions listed below. Should you wish to amend your order, please email to delayedsearches@onesearchdirect.co.uk stating your order number, and we will endeavour to action your request as quickly as possible.
The following local authority areas currently have an extended turnaround time for the Regulated Local Authority Search (please note: T/A is for Prime Regulated Local Search estimated turnaround time in business working days, and are not Official Search turnaround times):
| Council | T/A | Further Information |
|---|---|---|
| Blaenau Gwent County Council Borough Council | 15 | We have been informed by Blaenau Gwent County Council Borough Council that they are experiencing delays with their search service. As a result, the turnaround times have increased to approximately 40 working days. |
| Bolton Metro Borough Council | 90 | Bolton Metro Borough Council are experiencing technical issues which has significantly increased the turnaround time in this area. Unfortunately, this incident has also impacted the turnaround time for Regulated Local Searches which is currently taking up to 70 working days. If you have any urgent cases, you may wish to consider changing your order to our OneSearch Express product, which is a comprehensive No Search insurance policy of £1.5 Million, combined with real-time Local Search Enquiries (CON29R Data). The cost is from £50.00 and can be returned in approximately to 2-3 working days on average. Should you wish to change your order to our Express product, please contact our Customer Service team at cs@onesearchdirect.co.uk or call on 0800 052 0117. |
| Braintree District Council | 5 | Please note that Braintree District Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Cambridge City Council | 18 | Please note that Cambridge City Council is taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Central Bedfordshire Council (Unitary) | 30 | Please note that Central Bedfordshire Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Colchester City Council | 20 | This Local Authority have advised they are choosing to work under the Environmental Information Regulations, this could result in searches taking upto 20 working days to be returned. |
| Dorset Council (North Dorset District Council) | 13 | Please note that the north area of Dorset Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times of up to 50 working days. |
| Dorset Council (West Dorset District Council) | 15 | Please note that the west area of Dorset Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times of up to 70 working days. |
| Dorset Council (Weymouth & Portland Borough Council) | 13 | Please note that the Weymouth and Portland area of Dorset Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times of up to 60 working days. |
| Durham County Council | 22 | Please note that Durham County Council is taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Durham County Council (Unitary) | 20 | Please note that Durham County Council is taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Easington District Council | 20 | Please note that Durham County Council is taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Flintshire County Council | 14 | Please note that due to limited resource and a high level of demand for searches, Flintshire County Council are taking much longer than normal to return regulated searches, which has led to a substantial increase in turnaround times. |
| Gloucester City Council | 5 | Disruption to Service at Gloucester City Council The above Local Authority had unfortunately been subject to a cyber incident affecting their IT systems. This meant that there was no access available to land charges and public access systems covering planning applications. As of 16th of June we are advised that information is starting to be recovered and as such we will slowly be provided with information to allow searches to be completed, however please note the turnaround time is unclear at the moment and is likely to be several weeks until such time as the backlog which has been created has been caught up. For clients with an urgent order we can provide the following options – please note we are unable to complete our Express searches at the moment as we currently have no access to planning information: 1. Keep your request in progress until such time as the search can be completed – please note that Search Delay insurance can be provided in these cases if required – for a quote please visit our website at http://onesearch.direct/. 2. Cancel your request. If you choose this option please note that No Search Insurance could be provided if required – for a quote please visit our website at http://onesearch.direct/. To proceed with one of these options, please email customerservices@onesearchdirect.co.uk, stating your order number and we will endeavour to action your request as quickly as possible. We apologise for any inconvenience caused. |
| Hyndburn Borough Council | 10 | Hyndburn Borough Council have confirmed that due to current staffing issues, their search service will be disrupted and is likely to increase turnaround times. OneSearch are in close contact with the Local Authority and will provide an update as soon as this situation is resolved. |
| Kings Lynn and West Norfolk Borough Council | 20 | This Local Authority have advised they are choosing to work under the Environmental Information Regulations, this could result in searches taking upto 20 working days to be returned. |
| London Borough of Hackney | 180 | Since the cyberattack at London Borough of Hackney Council in October 2020, the Local Authority have been unable to access or provide information in the Local Land Charges register and CON29/0. The Local Authority have advised that they have been able to retrieve some information on the Local land Charges register and CON29/0 and will be able to provide a partial search report. This report will provide elements of the LLC1 and CON29/0 but will not cover a full search. The Local Authority have also advised that they will no longer provide a personal search service for the foreseeable as they currently have no public register available. Regrettably, this means that OneSearch Direct will be unable to provide a regulated search service in in the London Borough of Hackney Council for the following products. OneSearch Prime OneSearch Duo For clients with an outstanding order for either of these products, we can provide the following options: 1. Cancel your order, free of charge. 2. Change your OneSearch Prime or Duo to our OneSearch Express product, which is a comprehensive No Search insurance policy of £1Million, combined with real-time Local Search Enquiries (CON29R Data). The cost is £50.00 and can be returned in up to 5 working days. 3. Leave your order outstanding indefinitely and obtain a Search Delay insurance policy. For a Search Delay Insurance quote, please visit our website at http://onesearch.direct/. To inform us of your choice, please email to delayedsearches@onesearchdirect.co.uk, stating your order number and we will endeavour to action your request as quickly as possible. We apologise for any inconvenience and will provide further updates as soon as London Borough of Hackney are able to commence their personal search service. |
| London Borough of Hillingdon | 18 | This Local Authority have advised they can choose to work under the Environmental Information Regulations resulting in searches taking approximately 20 working days. |
| London Borough of Waltham Forest | 17 | Due to staff shortages, please note that London Borough of Waltham Forest Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Mansfield District Council | 20 | Please note that we are currently experiencing issues with Mansfield District Council. There has been a delay in returning building regulation information and we are in discussions with the Local Authority to try and resolve this situation. Unfortunately, this is likely to increase turnaround times in the short term until this matter is resolved. |
| Newcastle upon Tyne City Council | 40 | Due to higher search volumes and resourcing issues, Newcastle Upon Tyne City Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times of approximately 50 working days. |
| North Warwickshire Borough Council | 11 | Please note that North Warwickshire Council is taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| North Wiltshire District Council | 8 | Please note that North Wiltshire District Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Northumberland County Council (Unitary) | 25 | Please note that the Local Authority are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Plymouth City Council | 6 | Please note that Plymouth City Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Royal Borough of Kensington & Chelsea | 13 | This Local Authority have advised they are choosing to work under the Environmental Information Regulations, this could result in searches taking upto 20 working days to be returned. |
| Rugby Borough Council | 20 | Please note that we are currently experiencing issues with Rugby Borough Council There has been a delay in returning building regulation information and we are in discussions with the Local Authority to try and resolve this situation. Unfortunately, this is likely to increase turnaround times in the short term until this matter is resolved. |
| Sedgefield Borough Council | 22 | Please note that Durham County Council is taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Sheffield City Council | 5 | Sheffield City Council have advised that due to staff shortages it is likely that the turnaround time for returning searches will increase until further notice. The turnaround time of searches could increase by up to 25 working days and an expedite service will not be available. The Local Authority are working hard to resolve this issue to minimum any delays and disruption. |
| South Cambridgeshire District Council | 18 | Please note that South Cambridge District Council is taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| South Derbyshire District Council | 6 | Please note that South Derbyshire District Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Southend-on-Sea City Council | 15 | This Local Authority have advised they are choosing to work under the Environmental Information Regulations, this could result in searches taking upto 20 working days to be returned. |
| Stevenage Borough Council | 22 | Please note that the Local Authority are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Swindon Borough Council | 8 | Please note that the Local Authority are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Teesdale District Council | 11 | Please note that Durham County Council is taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Tendring District Council | 12 | This Local Authority have advised they are choosing to work under the Environmental Information Regulations, this could result in searches taking up to 20 working days to be returned. |
| Test Valley Borough Council | 20 | Please note that the Local Authority is taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Torbay Borough Council | 20 | Please note that Torbay Borough Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Wear Valley District Council | 22 | Please note that Durham County Council is taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| West Wiltshire District Council | 5 | Please note that Wiltshire Council is taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Wiltshire Council (Unitary) | 20 | Please note that Wiltshire Council is taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Worcester City Council | 6 | Please note that Worcester City Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |