Turnaround Warnings
Please be advised that the estimated turnaround time is subject to change. As with all search companies, we are currently experiencing a fluctuation in response times; however, we are working closely with Local Authorities to ensure the quickest turnaround and thank you for your patience.
The following local authority areas currently have an extended turnaround time for the Regulated Local Authority Search (please note: T/A is for Prime Regulated Local Search estimated turnaround time in business working days, and are not Official Search turnaround times):
| Council | T/A | Further Information |
|---|---|---|
| Bassetlaw District Council | 3 | Bassetlaw have advised that there may be some temporary delays which is due to systems being updated between 12th & 23rd June . Onesearch thanks you for your understanding, we will monitor the situation and update according. Many thanks Onesearch . |
| Blaby District Council | 4 | Onesearch have been advised that there will be a Temporary Suspension of Blaby District Council Search Processing Good morning, Due to upcoming ICT changes, we will be unable to process any Blaby District Council Con29R or Con29O searches during the week commencing 16 June 2025. You may still submit search requests during this period, but please note that we will not be able to log or dispatch searches from the system. We will make every effort to catch up from 23 June 2025 onwards. We apologise for any inconvenience this may cause and appreciate your understanding. Kind regards, William Maclean Local Land Charges Team Assistant Onesearch will monitor and update accordingly. Many thanks. |
| Bournemouth, Christchurch & Poole (Bournemouth Borough Council) | 45 | UPDATE 18th March - Onesearch have been advised that due to the system downtime there is now a backlog that the council are trying to clear this at the moment however the turnaround has increased to approx. 35 working days . Onesearch are monitoring and will update accordingly. We apologise for any inconvenience caused and thank you for your patience. BCP Council - Bournemouth, Christchurch, and Poole - Local Land Charges have informed us of system downtime from Friday, 21st February 2025, to Friday, 28th February 2025. Searches submitted after 5pm on Tuesday, 18th February 2025, will not be accepted until Monday, 3rd March 2025, and no searches will be returned during the system downtime. |
| Bournemouth, Christchurch & Poole (Christchurch Borough Council) | 45 | UPDATE 18th March - Onesearch have been advised that due to the system downtime there is now a backlog that the council are trying to clear this at the moment however the turnaround has increased to approx. 35 working days . Onesearch are monitoring and will update accordingly. We apologise for any inconvenience caused and thank you for your patience. BCP Council - Bournemouth, Christchurch, and Poole - Local Land Charges have informed us of system downtime from Friday, 21st February 2025, to Friday, 28th February 2025. Searches submitted after 5pm on Tuesday, 18th February 2025, will not be accepted until Monday, 3rd March 2025, and no searches will be returned during the system downtime. |
| Bournemouth, Christchurch & Poole (Poole Borough Council) | 45 | UPDATE 18th March - Onesearch have been advised that due to the system downtime there is now a backlog that the council are trying to clear this at the moment however the turnaround has increased to approx. 35 working days . Onesearch are monitoring and will update accordingly. We apologise for any inconvenience caused and thank you for your patience. BCP Council - Bournemouth, Christchurch, and Poole - Local Land Charges have informed us of system downtime from Friday, 21st February 2025, to Friday, 28th February 2025. Searches submitted after 5pm on Tuesday, 18th February 2025, will not be accepted until Monday, 3rd March 2025, and no searches will be returned during the system downtime. |
| Carmarthenshire County Council | 35 | OneSearch has been informed that staffing issues within the council’s highways department have caused delays. The council is working as quickly as possible to resolve these issues. OneSearch will monitor the situation and provide updates accordingly. Thank you for your patience. |
| Chesterfield Borough Council | 15 | Onesearch have been advised of the following. I am on annual leave from Friday 20th June until Monday 30th June. There will be no search cover during this period. Sorry for the inconvenience. Kind Regards Lisa Fretwell Local Land Charges Officer Chesterfield Borough Council |
| East Staffordshire Borough Council | 20 | East Staffordshire Borough Council have provided the following Important message: The Planning and Local Land Charges Team are implementing a new IT system from June. This means there will be delays in the service between 16th June and 7th July. No local land searches can be booked in or returned between 18th June until 2nd July. Searches can still be submitted between these dates. Onesearch will continue to monitor this situation and update accordingly. Thank you for your patience and understanding. |
| Gateshead Metropolitan Borough Council | 15 | Onesearch have been informed of the following I have just been informed that there will be no-one in highways/traffic to answer any searches from 17th June until 1st July. Could you please change Gateshead turn around time to 12 working days for searches submitted during this period. Any searches submitted after 9.30am on Monday 16th June will not be responded to until they return. Please do not send any chaser emails until the 12 working days have passed as I will be unable to answer them in order that I can concentrate on getting the searches returned to you as quickly as possible. If you have any urgent searches please submit them as soon as possible this week in order that I can get them returned to you before highways go on leave. Regards Lisa Stones Senior Land Charges Officer Legal and Democratic Services Corporate Services and Governance Gateshead Council ONESEARCH will continue to monitor the situation and update accordingly. Thank you for your patience and understanding. |
| London Borough of Camden | 30 | Notice received from Camden We are currently working with HMLR to migrate Camden’s Local Land Charges Register to a new centralised digital register. Our current timetable would enable us to go live in the Spring of 2025 with the Migration Project. However, as there is still further analysis of our data to be undertaken this date is not fixed. We will give all our customers plenty of notice before the change occurs. This means that Search application requests will take longer to be processed and returned, so please submit your search in plenty of time. Our current turnaround time for ALL types of searches at present is up to 4 weeks but we are doing our best to return to a normal service. We would be grateful if you could bear with us during this time as it will take us longer than usual to respond to your email requests. For further details of the project please visit: https://www.gov.uk/government/publications/hm-land-registry-local-land-charges-programme/local-land-charges-programme Many thanks, Local Land Charges Team 20/02/25 |
| London Borough of Hackney | 180 | Since the cyberattack at London Borough of Hackney Council in October 2020, the Local Authority have been unable to access or provide information in the Local Land Charges register and CON29/0. The Local Authority have advised that they have been able to retrieve some information on the Local land Charges register and CON29/0 and will be able to provide a partial search report. This report will provide elements of the LLC1 and CON29/0 but will not cover a full search. The Local Authority have also advised that they will no longer provide a personal search service for the foreseeable as they currently have no public register available. Regrettably, this means that OneSearch Direct will be unable to provide a regulated search service in in the London Borough of Hackney Council for the following products. OneSearch Prime OneSearch Duo For clients with an outstanding order for either of these products, we can provide the following options: 1. Cancel your order, free of charge. 2. Change your OneSearch Prime or Duo to our OneSearch Express product, which is a comprehensive No Search insurance policy of £1Million, combined with real-time Local Search Enquiries (CON29R Data). The cost is £50.00 and can be returned in up to 5 working days. 3. Leave your order outstanding indefinitely and obtain a Search Delay insurance policy. For a Search Delay Insurance quote, please visit our website at http://onesearch.direct/. To inform us of your choice, please email to cs@onesearchdirect.co.uk, stating your order number and we will endeavour to action your request as quickly as possible. We apologise for any inconvenience and will provide further updates as soon as London Borough of Hackney are able to commence their personal search service. |
| London Borough of Hounslow | 30 | Onesearch are experiencing delays at the moment which is due to council volumes and process restrictions. We are monitoring the situation which we hope will be temporary, however we will update accordingly when we have further details. |
| London Borough of Southwark | 5 | Notice from Southwark Council I am pleased to inform you that today we served notice on Southwark Council and they are due to go live with the LLC service on 14 July 2025. Southwark have confirmed that the last date an LLC1 search will be accepted will be close of play on Friday 04 July 2025. After 04 July, customers will need to hold any LLC1 search applications until after the local authority have gone live on the HM Land Registry Service. Please note that requests for Con29 applications will continue to be processed the local authority and this service will remain with them. Onesearch will monitor the situation and update accordingly. Many thanks for your patience and understanding |
| Newcastle upon Tyne City Council | 40 | Onesearch have received the following "Due to annual leave and the implementation of a new Land Charges IT system, no search results will be returned between Thursday 8 May and Monday 19 May, 30th of May and 23rd June and 2 July to 10 July. Should you require a quote, please do not submit your formal request until we have got back to you. This may take 24-48 hours or longer during annual leave. We are currently receiving a very large volume of applications. We ask that requests for updates are kept to a minimum. Repeated requests actually impede our ability to progress matters quickly." Onesearch will monitor and update accordingly. Thank you for your patience and understanding |
| North Northamptonshire Council (Corby Borough Council) | 25 | Onesearch have been informed of the following North Northamptonshire Council - Corby - Local Land Charges have advised that they will not be in the office from Monday 16th June 2025 to Wednesday 25th June 2025 due to annual leave. No searches will be processed or returned within this time as unfortunately there is no one available to cover the work. We will monitor the situation and update once we receive further updates. Please accept our apologies for any inconvenience this may cause. |
| Oadby & Wigston Borough Council | 10 | Onesearch have been informed of the following I am pleased to inform you that on Monday we served notice on Oadby and Wigston Council and they are due to go live with the LLC service on 7 July 2025. Oadby and Wigston have confirmed that the last date an LLC1 search will be accepted will be close of play on Friday 27 June 2025. After 27 June, customers will need to hold any LLC1 search applications until after the local authority have gone live on the HM Land Registry Service. Please note that requests for Con29 applications will continue to be processed the local authority and this service will remain with them. I would also like to take this opportunity to introduce @Mennell, Kharris who will be taking over from my duties in keeping you updated on the LLC Programme’s serve notice activity. If you have any questions, please get in touch. Kind regards Callum Moffat Innovation Delivery Manager - Local Land Charges Programme Onesearch will monitor the situation and update accordingly. Thank you for your understanding and patience. |
| Rossendale Borough Council | 30 | Rossendale have advised that they are now working through a backlog which has now had an impact on turnaround times. The turnaround time is approx. 30 days Onesearch are currently monitoring the situation. Please accept our apologise for any inconvenience this may cause. |
| South Oxfordshire District Council | 20 | Onesearch have been advised that due to a system upgrade between Friday 23rd of May and 1st of July South Oxfordshire District Council will not be accepting or returning searches during this period. Onesearch will monitor and update accordingly. We thank you for your patience and understanding. Kind regards |
| St Helens Metropolitan Borough Council | 30 | Please be aware of temporary delays due to this council working through an unexpected backlog. They have a apologised for any inconvenience this may cause. Onesearch are monitoring the situation. |
| Stevenage Borough Council | 35 | Onesearch have been informed that Stevenage Land Charge department is currently experiencing staffing issues, which has resulted in increased response turnaround times. We will continue to monitor the situation and advise accordingly. Please accept our apologies for any inconvenience this may cause. |
| Surrey Heath Borough Council | 30 | UPDATE - 19/06/2025- Surrey Heath turnaround is approx. 35 working days. They previously advise 28 but this has now increased over the past several weeks. We have been advised that Surrey Heath are experiencing high volumes of work at the moment which has increased their around time to approx. 28 days. They have apologised for this and have assured us that they are trying to work through this as quickly as they can. We will continue to monitor and update accordingly. Thank you for your understanding and patience at this time. |
| Vale of White Horse District Council | 20 | Onesearch have been advised that due to a system upgrade between Friday 23rd of May and 1st of July Vale of White Horse District Council will not be accepting or returning searches during this period. Onesearch will monitor and update accordingly. We thank you for your patience and understanding. Kind regards |