Turnaround Warnings
Please be advised that the estimated turnaround time is subject to change. As with all search companies, we are currently experiencing a fluctuation in response times; however, we are working closely with Local Authorities to ensure the quickest turnaround and thank you for your patience.
The following local authority areas currently have an extended turnaround time for the Regulated Local Authority Search (please note: T/A is for Prime Regulated Local Search estimated turnaround time in business working days, and are not Official Search turnaround times):
| Council | T/A | Further Information |
|---|---|---|
| Cambridge City Council | 18 | Please note that Cambridge City Council is taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Central Bedfordshire Council (Unitary) | 20 | Please note that Central Bedfordshire Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Colchester City Council | 17 | This Local Authority have advised they are choosing to work under the Environmental Information Regulations, this could result in searches taking upto 20 working days to be returned. |
| Durham County Council | 22 | Please note that Durham County Council is taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Durham County Council (Unitary) | 30 | Please note that Durham County Council is taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Easington District Council | 30 | Please note that Durham County Council is taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Hyndburn Borough Council | 10 | Hyndburn Borough Council have confirmed that due to current staffing issues, their search service will be disrupted and is likely to increase turnaround times. OneSearch are in close contact with the Local Authority and will provide an update as soon as this situation is resolved. |
| Kings Lynn and West Norfolk Borough Council | 25 | This Local Authority have advised they are choosing to work under the Environmental Information Regulations, this could result in searches taking upto 20 working days to be returned. |
| London Borough of Hackney | 180 | Since the cyberattack at London Borough of Hackney Council in October 2020, the Local Authority have been unable to access or provide information in the Local Land Charges register and CON29/0. The Local Authority have advised that they have been able to retrieve some information on the Local land Charges register and CON29/0 and will be able to provide a partial search report. This report will provide elements of the LLC1 and CON29/0 but will not cover a full search. The Local Authority have also advised that they will no longer provide a personal search service for the foreseeable as they currently have no public register available. Regrettably, this means that OneSearch Direct will be unable to provide a regulated search service in in the London Borough of Hackney Council for the following products. OneSearch Prime OneSearch Duo For clients with an outstanding order for either of these products, we can provide the following options: 1. Cancel your order, free of charge. 2. Change your OneSearch Prime or Duo to our OneSearch Express product, which is a comprehensive No Search insurance policy of £1Million, combined with real-time Local Search Enquiries (CON29R Data). The cost is £50.00 and can be returned in up to 5 working days. 3. Leave your order outstanding indefinitely and obtain a Search Delay insurance policy. For a Search Delay Insurance quote, please visit our website at http://onesearch.direct/. To inform us of your choice, please email to delayedsearches@onesearchdirect.co.uk, stating your order number and we will endeavour to action your request as quickly as possible. We apologise for any inconvenience and will provide further updates as soon as London Borough of Hackney are able to commence their personal search service. |
| London Borough of Hillingdon | 7 | This Local Authority have advised they can choose to work under the Environmental Information Regulations resulting in searches taking approximately 20 working days. |
| London Borough of Waltham Forest | 30 | Due to staff shortages, please note that London Borough of Waltham Forest Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Newcastle under Lyme Borough Council | 35 | Please note the turnaround has increased for this Local Authority and they are currently taking around 45 working days. |
| Newcastle upon Tyne City Council | 22 | Due to higher search volumes and resourcing issues, Newcastle Upon Tyne City Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times of approximately 50 working days. |
| Northumberland County Council (Unitary) | 25 | Please note that the Local Authority are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Royal Borough of Kensington & Chelsea | 9 | This Local Authority have advised they are choosing to work under the Environmental Information Regulations, this could result in searches taking upto 20 working days to be returned. |
| Sedgefield Borough Council | 20 | Please note that Durham County Council is taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Sheffield City Council | 3 | Sheffield City Council have advised that due to staff shortages it is likely that the turnaround time for returning searches will increase until further notice. The turnaround time of searches could increase by up to 25 working days and an expedite service will not be available. The Local Authority are working hard to resolve this issue to minimum any delays and disruption. |
| South Cambridgeshire District Council | 14 | Please note that South Cambridge District Council is taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Southend-on-Sea City Council | 15 | This Local Authority have advised they are choosing to work under the Environmental Information Regulations, this could result in searches taking upto 20 working days to be returned. |
| Teesdale District Council | 30 | Please note that Durham County Council is taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Tendring District Council | 12 | This Local Authority have advised they are choosing to work under the Environmental Information Regulations, this could result in searches taking up to 20 working days to be returned. |
| Test Valley Borough Council | 30 | Please note that the Local Authority is taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Torbay Borough Council | 18 | Please note that Torbay Borough Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Wear Valley District Council | 30 | Please note that Durham County Council is taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Wirral Metropolitan Borough Council | 5 | We have been informed by Wirral Metropolitan Borough Council that they are transferring to a new Land Charges system and that search companies will have no access from 22nd June until further notice. The migration handover period is from 21st June to 10th July but it is unclear at this point, when the service will be back up and running. Unfortunately, this will have an impact on on searches and we will be unable to return Local Search results during this period. OneSearch will work closely with the Local Authority to ensure that this disruption is kept to a minimum. In the meantime, if you have any cases which need to complete during this time, please speak to our about alternatives, including our OneSearch Express product and search delay insurance. |