Turnaround Warnings
Please be advised that the estimated turnaround time is subject to change. As with all search companies, we are currently experiencing a fluctuation in response times; however, we are working closely with Local Authorities to ensure the quickest turnaround and thank you for your patience.
The following local authority areas currently have an extended turnaround time for the Regulated Local Authority Search (please note: T/A is for Prime Regulated Local Search estimated turnaround time in business working days, and are not Official Search turnaround times):
| Council | T/A | Further Information |
|---|---|---|
| Adur District Council | 30 | Onesearch have been advised that due to system issues along with staff shortages the turnrounds have increased to approx. 30 days. They are working through these issues as quickly as they can and have apologised for the inconvenience this may cause. Onesearch will continue to monitor this council and update accordingly . Thank you for your patience and understanding OSD |
| Blackburn with Darwen Borough Council | 20 | Onesearch have been advised of the following which may impact turnaround times. We will monitor and update turnaround times accordingly. Thank you for your patience and understanding. Kind regards OSD Building Control are moving to a new back-office system. Because of this, we won’t be able to process and validate any new building control applications for a short period between: 5pm Wednesday 1st July 2026 until 9am Tuesday 21st July 2026 when the new system goes live. To avoid delays, please submit any applications as soon as possible. During this down time decisions cannot be processed on any valid applications until after 21st July 2026. The Registered Building Inspectors (RBIs) will contact you if an extension is needed. All other tasks during this time will be extremely limited, including our ability to issue Completion Certificates. We’re sorry for any inconvenience and appreciate your patience while we improve our building control service. Unfortunately, there may be delays in responding to any queries you have raised during this period. If you have already emailed, please do not re-email with the same enquiry to chase up, as this will just clog up the system. Emails will be responded to in chronological order. Blackburn Building Control |
| Bracknell Forest Borough Council | 40 | Update 29th April 2026 from Bracknell Forest Unfortunately, we are still unable to process land charges due to an ongoing issue with data mapping in our new ICT system (Arcus Global). We were hopeful last week that a solution was imminent, but further testing has shown that inaccurate results are still being returned. The level of inaccuracy is still too high for us to resume the service, and work continues to fix the issue alongside our system supplier, Arcus Global. While we aim to get the service reinstated as soon as possible, we do not currently have a specific date on when it may resume. We must be satisfied that the system is fully tested and that results are accurate before reinstating the service. We understand the issue is causing concern and is delaying property sales and purchases. We advise people to speak to their mortgage lenders to see if transactions can progress without a search. Alternatively, solicitors and conveyancers may be able to advise on options available on specific sales and purchases. We apologise for the situation and want to assure people that we are taking all steps possible to get the service up and running again as quickly as we can. This includes working with Arcus and bringing in external data experts. We have looked at if we can reinstate the previous system but unfortunately this is not possible. Therefore, our focus must be on fixing the current data issue within the Arcus system, which is complex. FROM OSD -Onesearch can offer a draft report if required this will provide details that may assist in the interim. However, as soon as we begin to receive the necessary information, we will proceed with processing the searches as quickly as possible. Thank you for your patience and understanding. Update 24th April - OneSearch has been made aware of the following issue, which has had an impact on our turnaround times. We are currently unable to process land charges searches due to a data quality issue when migrating to a new system. We are working with external specialists to resolve this problem. Currently we are reconfiguring data and testing. We are working hard to resolve this issue as the highest priority. You can still submit a land charges search request and we can receive these. However, we can't currently process the requests. We understand the impact this may have on those buying or selling property and sincerely apologise for the inconvenience this causes. Onesearch can offer a draft report if required this will provide details that may assist in the interim. However, as soon as we begin to receive the necessary information, we will proceed with processing the searches as quickly as possible. Thank you for your patience and understanding. Updated: Wednesday 23 March 2026 We are currently unable to process land charges searches due to a data quality issue when migrating to a new system. We are working with external specialists to resolve this problem. Currently we are reconfiguring data and testing. We are working hard to resolve this issue as the highest priority. You can still submit a land charges search request and we can receive these. However, we can't currently process the requests. We understand the impact this may have on those buying or selling property and sincerely apologise for the inconvenience this causes. |
| Chichester District Council | 13 | Onesearch have been advised of the following. we will monitor and update accordingly. we thank you for your patience and understanding. Kind regards Onesearch I am pleased to inform you that yesterday afternoon we served notice on Chichester District Council, and they are due to go live with the LLC service on 20 July 2026. Chichester District Council have confirmed that the last date they will accept LLC1 searches is close of play on 6 July 2026 After 6 July 2026, customers will need to hold any LLC search applications until after the local authority have gone live on the HM Land Registry Service. Please note that requests for Con29 applications will continue to be processed by the local authority and this service will remain with them. Kind regards, Leanne Wright Customer Delivery Manager |
| Cyngor Gwynedd Council | 25 | Onesearch have been advised of the following I am pleased to inform you that today 14th of April 2026 we served notice on Cyngor Gwynedd and they are due to go live with the LLC service on 12 May 2026. Cyngor Gwynedd have confirmed that the last date they will accept LLC1 searches is 17:00 on 28 April 2026 After 28 April 2026, customers will need to hold any LLC search applications until after the local authority have gone live on the HM Land Registry Service. Please note that requests for Con29 applications will continue to be processed by the local authority and this service will remain with them. Kind regards, Leanne Wright Customer Delivery Manager Local Land Charges Programme Transformation and Technology Directorate Land Registry Nottingham Office, Nottingham Government Hub, 1 Unity Square, Nottingham NG2 1AW OSD will monitor and update accordingly, we thank you for your patience and understanding. |
| East Suffolk Council | 7 | Onesearch have been advised of the following I am pleased to inform you that today we served notice on East Suffolk District Council and they are due to go live with the LLC service on 27 July 2026. East Suffolk District Council have confirmed that the last date they will accept LLC1 searches is close of play on 17 July 2026 After 17 July 2026, customers will need to hold any LLC search applications until after the local authority have gone live on the HM Land Registry Service. Please note that requests for Con29 applications will continue to be processed by the local authority and this service will remain with them. Kind regards, Leanne Wright Customer Delivery Manager Onesearch will monitor and adjust turnaround accordingly. We thank you for your patience and understanding. Kind regards Onesearch |
| East Suffolk Council (Suffolk Coastal District Council) | 4 | Onesearch have been advised of the following I am pleased to inform you that today we served notice on East Suffolk District Council and they are due to go live with the LLC service on 27 July 2026. East Suffolk District Council have confirmed that the last date they will accept LLC1 searches is close of play on 17 July 2026 After 17 July 2026, customers will need to hold any LLC search applications until after the local authority have gone live on the HM Land Registry Service. Please note that requests for Con29 applications will continue to be processed by the local authority and this service will remain with them. Kind regards, Leanne Wright Customer Delivery Manager Onesearch will monitor and adjust turnaround accordingly. We thank you for your patience and understanding. Kind regards Onesearch |
| East Suffolk Council (Waveney District Council) | 4 | Onesearch have been advised of the following I am pleased to inform you that today we served notice on East Suffolk District Council and they are due to go live with the LLC service on 27 July 2026. East Suffolk District Council have confirmed that the last date they will accept LLC1 searches is close of play on 17 July 2026 After 17 July 2026, customers will need to hold any LLC search applications until after the local authority have gone live on the HM Land Registry Service. Please note that requests for Con29 applications will continue to be processed by the local authority and this service will remain with them. Kind regards, Leanne Wright Customer Delivery Manager Onesearch will monitor and adjust turnaround accordingly. We thank you for your patience and understanding. Kind regards Onesearch |
| Flintshire County Council | 40 | Please note that due to limited resource and a high level of demand for searches, Flintshire County Council are taking much longer than normal to return regulated searches, which has led to a substantial increase in turnaround times. Onesearch are monitoring the situation and will update accordingly. Thank you for your patience and understanding Kind regards OSD |
| Kings Lynn and West Norfolk Borough Council | 30 | Onesearch have been advised of the following from Kings Lynn Council We currently have staffing issues in the Landcharges Team and may not be able to respond to your email immediately. We are trying to deal with emails and searches as quickly as possible. Apologies for any inconvenience caused. Onesearch will monitor the situation and update accordingly. Many Thanks |
| London Borough of Hackney | 180 | Since the cyberattack at London Borough of Hackney Council in October 2020, the Local Authority have been unable to access or provide information in the Local Land Charges register and CON29/0. The Local Authority have advised that they have been able to retrieve some information on the Local land Charges register and CON29/0 and will be able to provide a partial search report. This report will provide elements of the LLC1 and CON29/0 but will not cover a full search. The Local Authority have also advised that they will no longer provide a personal search service for the foreseeable as they currently have no public register available. Regrettably, this means that OneSearch Direct will be unable to provide a regulated search service in in the London Borough of Hackney Council for the following products. OneSearch Prime OneSearch Duo For clients with an outstanding order for either of these products, we can provide the following options: 1. Cancel your order, free of charge. 2. Change your OneSearch Prime or Duo to our OneSearch Express product, which is a comprehensive No Search insurance policy of £1.5 Million for residential and £2 million for commercial, combined with real-time Local Search Enquiries (CON29R Data). The cost is £54.00 for residential and £100 for Commercial and can be returned in up to 5 working days. 3. Leave your order outstanding indefinitely and obtain a Search Delay insurance policy. For a Search Delay Insurance quote, please visit our website at http://onesearch.direct/. To inform us of your choice, please email to cs@onesearchdirect.co.uk, stating your order number and we will endeavour to action your request as quickly as possible. We apologise for any inconvenience and will provide further updates as soon as London Borough of Hackney are able to commence their personal search service. |
| London Borough of Islington | 30 | Islington have advised that they have experienced system issues which has now had an impact on their turnaround times. Please be reassured that this is being monitored and we will update accordingly. We would like to thank you for your patience and understanding. Many thanks |
| London Borough of Lewisham | 25 | Onesearch have been advised that due to procedural changes at Lewisham the turnaround time has increased. OSD will monitor the situation and update accordingly. Thank you for your patience and understanding. |
| North Yorkshire Council (Hambleton District Council) | 25 | Onesearch have been advised of the following As part of the continuing process of amalgamating the Planning and Building Control Service of the seven legacy District Councils we will be unable to process any Local Authority Land Charges Searches for properties in the former Hambleton and Selby legacy areas from 6th July to 4th August. We will be unable to accept any new searches from 6th July until 4th August for these areas. Any searches accepted before 6th July will be processed as normal and retuned as soon as the search is complete. On 4th August we will begin the process of accepting searches but please be aware due to the high number of searches awaiting acceptance our turnaround for all searches, not just in the Hambleton and Selby area but the other areas in North Yorkshire Council, will increase with an estimate turnaround time of 25 workings days for processing searches. We will endeavour to process searches as quick as possible and will not be able to prioritise any searches but will process searches in date received order. Onesearch will monitor and adjust the turnaround accordingly. We thank you for your patience and understanding Kind regards OSD |
| North Yorkshire Council (Selby District Council) | 25 | Onesearch have been advised of the following As part of the continuing process of amalgamating the Planning and Building Control Service of the seven legacy District Councils we will be unable to process any Local Authority Land Charges Searches for properties in the former Hambleton and Selby legacy areas from 6th July to 4th August. We will be unable to accept any new searches from 6th July until 4th August for these areas. Any searches accepted before 6th July will be processed as normal and retuned as soon as the search is complete. On 4th August we will begin the process of accepting searches but please be aware due to the high number of searches awaiting acceptance our turnaround for all searches, not just in the Hambleton and Selby area but the other areas in North Yorkshire Council, will increase with an estimate turnaround time of 25 workings days for processing searches. We will endeavour to process searches as quick as possible and will not be able to prioritise any searches but will process searches in date received order. Onesearch will monitor and adjust the turnaround accordingly. We thank you for your patience and understanding Kind regards OSD |
| Nuneaton & Bedworth Borough Council | 40 | We have been advised that, due to current system issues, Nuneaton & Bedworth Borough Council are experiencing delays, which have impacted turnaround times. As a result, the turnaround has been temporarily extended to accommodate this and will continue to be monitored accordingly. Thank you for your patience and understanding. Kind regards, OSD |
| Oldham Metropolitan Borough Council | 21 | Onesearch have been advised of the following I am pleased to inform you that on Friday afternoon we served notice on Oldham Metropolitan Borough Council and they are due to go live with the LLC service on 22 July 2026. Oldham Metropolitan Borough Council have confirmed that the last date they will accept LLC1 searches is close of play on 3 July 2026 After 3 July 2026, customers will need to hold any LLC search applications until after the local authority have gone live on the HM Land Registry Service. Please note that requests for Con29 applications will continue to be processed by the local authority and this service will remain with them. Kind regards, Leanne Wright Customer Delivery Manager Local Land Charges Programme Onesearch will monitor and update accordingly We thank you for your patience and understanding Kind regards |
| South Oxfordshire District Council | 70 | OneSearch has been advised that, due to recent software changes and data migration, Vale of White Horse is currently experiencing technical issues. Unfortunately, this is impacting our ability to collate data for regulated personal searches. At present, the council has indicated that these issues may take until 1 June to be fully resolved. In the interim, OneSearch is unable to provide a full regulated search. However, draft reports will be available, or alternatively, you may choose to switch your regulated search to one of our Express products. Please do not hesitate to contact the OneSearch Customer Service team, who will be more than happy to assist and discuss the available options with you. Thank you very much for your patience and understanding during this time. |
| Teignbridge District Council | 3 | Onesearch have been advised of the following I am pleased to inform you that today we served notice on Teignbridge District Council, and they are due to go live with the LLC service on 17 August 2026. Teignbridge District Council have confirmed that the last date they will accept LLC1 searches is 5pm on 24 July 2026. The local authority has informed me that they will keep their personal search service open until midnight on 16th August 2026 as this is self-service. After 24 July 2026, customers will need to hold any LLC search applications until after the local authority have gone live on the HM Land Registry Service. Please note that requests for Con29 applications will continue to be processed by the local authority and this service will remain with them. Kind regards, Leanne Wright Customer Delivery Manager Onesearch will monitor and adjust turnaround accordingly. We thank you for your patience and understanding. Kind regards Onesearch |
| Tendring District Council | 11 | Onesearch have been advised of the following I am pleased to inform you that today we served notice on Tendring District Council, and they are due to go live with the LLC service on 28 July 2026. Tendring District Council have confirmed that the last date they will accept LLC1 searches is 4pm 23 July 2026 After 23 July 2026, customers will need to hold any LLC search applications until after the local authority have gone live on the HM Land Registry Service. Please note that requests for Con29 applications will continue to be processed by the local authority and this service will remain with them. Kind regards, Leanne Wright Customer Delivery Manager Onesearch will monitor and adjust turnaround accordingly. We thank you for your patience and understanding. Kind regards Onesearch |
| Worthing Borough Council | 30 | OneSearch have been advised that, due to recent procedural changes within the council, turnaround times have temporarily increased. We are hopeful this will be resolved shortly and will continue to monitor the situation and provide updates as appropriate. Thank you for your patience and understanding. Kind regards OneSearch Direct |