Turnaround Warnings
Please be advised that the estimated turnaround time is subject to change. As with all search companies, we are currently experiencing a fluctuation in response times; however, we are working closely with Local Authorities to ensure the quickest turnaround and thank you for your patience.
The following local authority areas currently have an extended turnaround time for the Regulated Local Authority Search (please note: T/A is for Prime Regulated Local Search estimated turnaround time in business working days, and are not Official Search turnaround times):
| Council | T/A | Further Information |
|---|---|---|
| Adur District Council | 30 | Onesearch have been advised that due to system issues along with staff shortages the turnrounds have increased to approx. 30 days. They are working through these issues as quickly as they can and have apologised for the inconvenience this may cause. Onesearch will continue to monitor this council and update accordingly . Thank you for your patience and understanding OSD |
| Bracknell Forest Borough Council | 80 | Update 29th April 2026 from Bracknell Forest Unfortunately, we are still unable to process land charges due to an ongoing issue with data mapping in our new ICT system (Arcus Global). We were hopeful last week that a solution was imminent, but further testing has shown that inaccurate results are still being returned. The level of inaccuracy is still too high for us to resume the service, and work continues to fix the issue alongside our system supplier, Arcus Global. While we aim to get the service reinstated as soon as possible, we do not currently have a specific date on when it may resume. We must be satisfied that the system is fully tested and that results are accurate before reinstating the service. We understand the issue is causing concern and is delaying property sales and purchases. We advise people to speak to their mortgage lenders to see if transactions can progress without a search. Alternatively, solicitors and conveyancers may be able to advise on options available on specific sales and purchases. We apologise for the situation and want to assure people that we are taking all steps possible to get the service up and running again as quickly as we can. This includes working with Arcus and bringing in external data experts. We have looked at if we can reinstate the previous system but unfortunately this is not possible. Therefore, our focus must be on fixing the current data issue within the Arcus system, which is complex. FROM OSD -Onesearch can offer a draft report if required this will provide details that may assist in the interim. However, as soon as we begin to receive the necessary information, we will proceed with processing the searches as quickly as possible. Thank you for your patience and understanding. Update 24th April - OneSearch has been made aware of the following issue, which has had an impact on our turnaround times. We are currently unable to process land charges searches due to a data quality issue when migrating to a new system. We are working with external specialists to resolve this problem. Currently we are reconfiguring data and testing. We are working hard to resolve this issue as the highest priority. You can still submit a land charges search request and we can receive these. However, we can't currently process the requests. We understand the impact this may have on those buying or selling property and sincerely apologise for the inconvenience this causes. Onesearch can offer a draft report if required this will provide details that may assist in the interim. However, as soon as we begin to receive the necessary information, we will proceed with processing the searches as quickly as possible. Thank you for your patience and understanding. Updated: Wednesday 23 March 2026 We are currently unable to process land charges searches due to a data quality issue when migrating to a new system. We are working with external specialists to resolve this problem. Currently we are reconfiguring data and testing. We are working hard to resolve this issue as the highest priority. You can still submit a land charges search request and we can receive these. However, we can't currently process the requests. We understand the impact this may have on those buying or selling property and sincerely apologise for the inconvenience this causes. |
| Canterbury City Council | 3 | Onesearch have been advised of the following I am writing to advise you that Canterbury City Council will be moving to a new Local land charges system, and we will require some downtime for this to happen. We will be migrating to the live system which will involve downtime for several days, this will affect any connectors which may have been connected to our old system. The downtime currently planned is for several days from Thursday 4th of June until the Tuesday 9th June to allow the move to Idox Citrix Cloud to happen. We would ask that no searches are submitted via connectors during the downtime to avoid them being lost We go live with the new system on 9th June and we will do some testing before we start to catch up on any searches submitted whilst we have been down Please be aware that the dates in this email could change and if this is the case you will be notified as soon as possible. Regards Julia Manning Case Services Team Leader |
| Cheshire East Borough Council (Unitary) | 22 | Onesearch Direct have been advised that due to staffing issues there may be a temporary impact on the turnaround times . Onesearch will monitor and update accordingly. Thank you for your patience and understanding. OSD |
| City of York Council | 3 | 8th May 2026 Onesearch have been advised that due to a staff shortage the turnaround times may increase slightly. We have been reassured that this is temporary and measures are now in place to resolve the issue. Onesearch will monitor and update accordingly. We thank you for your patience and understanding. |
| Cyngor Gwynedd Council | 35 | Onesearch have been advised of the following I am pleased to inform you that today 14th of April 2026 we served notice on Cyngor Gwynedd and they are due to go live with the LLC service on 12 May 2026. Cyngor Gwynedd have confirmed that the last date they will accept LLC1 searches is 17:00 on 28 April 2026 After 28 April 2026, customers will need to hold any LLC search applications until after the local authority have gone live on the HM Land Registry Service. Please note that requests for Con29 applications will continue to be processed by the local authority and this service will remain with them. Kind regards, Leanne Wright Customer Delivery Manager Local Land Charges Programme Transformation and Technology Directorate Land Registry Nottingham Office, Nottingham Government Hub, 1 Unity Square, Nottingham NG2 1AW OSD will monitor and update accordingly, we thank you for your patience and understanding. |
| Flintshire County Council | 35 | Please note that due to limited resource and a high level of demand for searches, Flintshire County Council are taking much longer than normal to return regulated searches, which has led to a substantial increase in turnaround times. Onesearch are monitoring the situation and will update accordingly. Thank you for your patience and understanding Kind regards OSD |
| Harlow District Council | 25 | OneSearch have been advised that, due to recent procedural changes regarding the councils processes, turnaround times have temporarily increased. We are hopeful this will be resolved shortly and will continue to monitor the situation and provide updates as appropriate. Thank you for your patience and understanding. Kind regards OneSearch Direct |
| Hyndburn Borough Council | 18 | Onesearch have been informed of the following I am pleased to inform you that today we served notice on Hyndburn Borough Council and they are due to go live with the LLC service on 15 June 2026. Hyndburn Borough Council have confirmed that the last date they will accept LLC1 searches is close of play on 5 June 2026 After 5 June 2026, customers will need to hold any LLC search applications until after the local authority have gone live on the HM Land Registry Service. Please note that requests for Con29 applications will continue to be processed by the local authority and this service will remain with them. Kind regards, Leanne Wright Customer Delivery Manager Local Land Charges Programme Transformation and Technology Directorate OSD will monitor and update accordingly, we thank you for your patience and understanding during this short period. |
| Kings Lynn and West Norfolk Borough Council | 25 | Onesearch have been advised of the following from Kings Lynn Council We currently have staffing issues in the Landcharges Team and may not be able to respond to your email immediately. We are trying to deal with emails and searches as quickly as possible. Apologies for any inconvenience caused. Onesearch will monitor the situation and update accordingly. Many Thanks |
| London Borough of Hackney | 180 | Since the cyberattack at London Borough of Hackney Council in October 2020, the Local Authority have been unable to access or provide information in the Local Land Charges register and CON29/0. The Local Authority have advised that they have been able to retrieve some information on the Local land Charges register and CON29/0 and will be able to provide a partial search report. This report will provide elements of the LLC1 and CON29/0 but will not cover a full search. The Local Authority have also advised that they will no longer provide a personal search service for the foreseeable as they currently have no public register available. Regrettably, this means that OneSearch Direct will be unable to provide a regulated search service in in the London Borough of Hackney Council for the following products. OneSearch Prime OneSearch Duo For clients with an outstanding order for either of these products, we can provide the following options: 1. Cancel your order, free of charge. 2. Change your OneSearch Prime or Duo to our OneSearch Express product, which is a comprehensive No Search insurance policy of £1.5 Million for residential and £2 million for commercial, combined with real-time Local Search Enquiries (CON29R Data). The cost is £54.00 for residential and £100 for Commercial and can be returned in up to 5 working days. 3. Leave your order outstanding indefinitely and obtain a Search Delay insurance policy. For a Search Delay Insurance quote, please visit our website at http://onesearch.direct/. To inform us of your choice, please email to cs@onesearchdirect.co.uk, stating your order number and we will endeavour to action your request as quickly as possible. We apologise for any inconvenience and will provide further updates as soon as London Borough of Hackney are able to commence their personal search service. |
| London Borough of Islington | 30 | Islington have advised that they have experienced system issues which has now had an impact on their turnaround times. Please be reassured that this is being monitored and we will update accordingly. We would like to thank you for your patience and understanding. Many thanks |
| London Borough of Lewisham | 22 | Onesearch have been advised that due to procedural changes at Lewisham the turnaround time has increased. OSD will monitor the situation and update accordingly. Thank you for your patience and understanding. |
| London Borough of Merton | 20 | UPDATE 8th April 2026 LB Merton are experiencing delays due to a backlog which has been caused by updates made to their systems and processes back in December and January. They have apologised for the delays and thanked us for our patience and understanding OSD will continue to monitor and update accordingly. Kind regards OSD Onesearch have received the following *Merton Land Charges Update* There will be delays to search requests we receive after midday on 31 December 2025 This is because we are changing our IT system. *We aim to process search requests received by midday 31st December 2025 as normal and have them returned to you by 15th January 2026 Any search requests received after this time will not be processed until we start using our new system, which is planned for February 2026 Search turnaround times will be longer than normal after we go live because of the expected backlog. We will confirm exact turnaround times once the service has resumed. We will keep you updated if any of these dates change. We are sorry for the inconvenience this may cause. Onesearch will monitor the situation and update once we have some news. Many thanks |
| London Borough of Westminster | 13 | 29th April 2026 Westminster have advised the following Please be advised that Personal and Official search turnaround times will be extended over the next two weeks, as the Local Land Charges Department will be undertaking election-related duties. Your patience and understanding in this matter are appreciated. Kind Regards Geeta Patel Local Land Charges Westminster City Council OSD will monitor and adjust the TA accordingly. Many thanks OSD Onesearch have been advised of the following UPDATE 11th Feb 26 Westminster are up and running following the cyber incident however they have a backlog which will take approx. 3/4 weeks to start processing this, therefore the TA may be around 70 days until they have caught up. OSD will monitor and adjust the TA accordingly. Many thanks OSD Westminster Council is currently investigating a cyber security incident which has impacted some of our systems. As a result, there may be delays in processing Official and Personal Searches and we’re really sorry for the impact this may have on you. We are working closely with the National Cyber Security Centre and specialist partners to restore services as quickly and securely as possible. We are unable to provide an exact timeline, but restoring services securely is our top priority. We apologise for the inconvenience and appreciate your patience while we resolve this issue NB: Personal and Official search requests will resume only after the Cyber Incident is resolved, and no chase emails should be sent in the meantime. Onesearch will be happy to help where possible, we will also continue to monitor the situation and update accordingly. We thank you for your patience and understanding. |
| Newcastle upon Tyne City Council | 20 | 9th April 2026 Newcastle have advised that there could be delays between the following dates. The Land Charges Office will be closed on the following dates - Friday 1 May and Thursday 7 May 2nd to the 10th of June. Friday 10 April Monday 13 April Tuesday 21 April Friday 24 April Due to temporary reduced staff resources searches will be taking longer to be processed. We apologise for any inconvenience. Please do not send chase-up emails or requests for updates as we will not be able to reply to these at this time. OSD will monitor and update accordingly. Many thanks Update- There may be a further increase to the turnaround times in February at Newcastle, this is Due to annual leave between the 4th and 13th of February. Onesearch have been advised that due to staffing issues, annual leave and a previous system update, the volume of work has increased. This now has an impact on the turnaround time which is approx. 35 days. Onesearch will monitor and update accordingly. Thank you for your patience and understanding |
| Nuneaton & Bedworth Borough Council | 40 | We have been advised that, due to current system issues, Nuneaton & Bedworth Borough Council are experiencing delays, which have impacted turnaround times. As a result, the turnaround has been temporarily extended to accommodate this and will continue to be monitored accordingly. Thank you for your patience and understanding. Kind regards, OSD |
| Plymouth City Council | 35 | Plymouth have advised that due to high volumes of work the turnaround times have increased. They have assured us that they are working through the backlog as quickly as they can. They have apologised for the inconvenience this may cause and thanked us for our patience and understanding. Onesearch will continue to monitor and update once we have further news. Many thanks OSD |
| Royal Borough of Kensington & Chelsea | 10 | Onesearch have been advised of the following We have experienced a serious IT system issue yesterday 24/11/25 that has continued into today 25/11/25. This has been caused by a cyber incident, which is impacting our networks and systems. Unfortunately, we are unable to process any applications at present. We will of course keep you updated as the situation develops. OSD will monitor and update accordingly. We thank you for your patience and understanding. |
| South Oxfordshire District Council | 25 | OneSearch has been advised that, due to recent software changes and data migration, Vale of White Horse is currently experiencing technical issues. Unfortunately, this is impacting our ability to collate data for regulated personal searches. At present, the council has indicated that these issues may take until 1 June to be fully resolved. In the interim, OneSearch is unable to provide a full regulated search. However, draft reports will be available, or alternatively, you may choose to switch your regulated search to one of our Express products. Please do not hesitate to contact the OneSearch Customer Service team, who will be more than happy to assist and discuss the available options with you. Thank you very much for your patience and understanding during this time. |
| Worthing Borough Council | 30 | OneSearch have been advised that, due to recent procedural changes within the council, turnaround times have temporarily increased. We are hopeful this will be resolved shortly and will continue to monitor the situation and provide updates as appropriate. Thank you for your patience and understanding. Kind regards OneSearch Direct |