Turnaround Warnings
Please be advised that the estimated turnaround time is subject to change. As with all search companies, we are currently experiencing a fluctuation in response times; however, we are working closely with Local Authorities to ensure the quickest turnaround and thank you for your patience.
Please note: With the impending Stamp Duty deadline on 31st of March, we understand the impact that such delays can have on transactions, and would therefore strongly recommend that you consider the alternative solutions listed below. Should you wish to amend your order, please email to delayedsearches@onesearchdirect.co.uk stating your order number, and we will endeavour to action your request as quickly as possible.
The following councils currently have an extended turnaround time (please note: T/A is for Prime Regulated Local Search estimated turnaround time in business working days):
| Council | T/A | Further Information |
|---|---|---|
| Arun District Council | 17 | Please note that due to the new lockdown restrictions, Arun District Council have advised that they are unable to provide a personal search service at this time. To ensure that your OneSearch Prime order can be fulfilled, there will be an additional fee of £24.20 added to your order until the Local Authority can reopen their facilities safely. We apologise for any inconvenience caused by this temporary increase and will endeavour to return to normal working practices as soon as the Local Authority reinstates their personal search service. |
| Barrow in Furness Borough Council | 18 | Please note that Barrow in Furness Borough Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Basildon District Council | 14 | This Local Authority have advised they are choosing to work under the Environmental Information Regulations, this could result in searches taking upto 20 working days to be returned. |
| Bath and North East Somerset Council | 8 | Please note that Bath and North East Somerset Council have implemented new restricted access procedures which is likely to increase the turnaround times for regulated Local Searches. |
| Bedford Borough Council | 65 | Please note that Bedford Borough Council introduced a new restricted appointment system which has severely limited the amount of searches for all search companies. This new system has led to a backlog and has dramatically increased turnaround times for regulated Local Searches. To reduce the turnaround time for this area there is an option to pay an additional fee of £29.20 in order for the Local Authority to expedite the results in approximately 11 working days and we would strongly recommend that you consider this option for urgent cases. To take up this option, please email us at delayedsearches@onesearchdirect.co.uk. |
| Blaby District Council | 22 | This Local Authority have advised they are choosing to work under the Environmental Information Regulations, this could result in searches taking upto 20 working days to be returned. |
| Blaenau Gwent County Council Borough Council | 30 | Due to the current lockdown, Blaenau Gwent County Council Borough Council have advised that they currently have staff shortages and limited access to the office, meaning that they are unable to process any search requests at this time. OneSearch Direct are monitoring this situation closely and will provide an update as to when the Local Authority can start processing searches. |
| Braintree District Council | 15 | Please note that Braintree District Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Bristol City Council | 19 | Please note that due to limited staff resource at Bristol City Council, the response time for Regulated Local Searches has increased. |
| Broadland District Council | 20 | Please note that Broadland District Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Caerphilly County Borough Council | 60 | Please note that Caerphilly County Borough Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Calderdale Metropolitan Borough Council | 40 | Please note that Calderdale Metropolitan Borough Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Cambridge City Council | 50 | Please note that Cambridge City Council is taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Central Bedfordshire Council (Unitary) | 30 | Please note that Central Bedfordshire Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Chelmsford City Council | 35 | Please note that Chelmsford City Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Cheltenham Borough Council | 11 | Cheltenham have advised they currently have staffing issues and a backlog resulting in delays returning searches. |
| Colchester Borough Council | 20 | This Local Authority have advised they are choosing to work under the Environmental Information Regulations, this could result in searches taking upto 20 working days to be returned. |
| Corby Borough Council | 13 | Please note that Corby Borough Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Dorset Council (North Dorset District Council) | 40 | Please note that the north area of Dorset Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times of up to 45 working days. |
| Dorset Council (West Dorset District Council) | 45 | Please note that the west area of Dorset Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times of up to 45 working days. |
| Dorset Council (Weymouth & Portland Borough Council) | 40 | Please note that the Weymouth and Portland area of Dorset Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times of up to 40 working days. |
| Dover District Council | 12 | Please note that Dover District Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Durham County Council | 40 | Due to staff shortages at Durham County Council, the Local Authority have reduced available appointments for regulated local searches which has increased the turnaround times in this area. |
| East Devon District Council | 6 | Please note that East Devon District Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| East Riding of Yorkshire Council | 22 | Please note that East Riding of Yorkshire Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Exeter City Council | 9 | Please note that Exeter City Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Flintshire County Council | 40 | Please note that due to limited resource and a high level of demand for searches, Flintshire County Council are taking much longer than normal to return regulated searches, which has led to a substantial increase in turnaround times. |
| Gravesham Borough Council | 17 | Please note that Gravesham Borough Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Hambleton District Council | 25 | Hambleton District Council have confirmed that they are experiencing major IT issues after a server change. Unfortunately, this issue means that they are currently unable to process or return searches at this time. This is being investigated by their IT team and they hope to have a resolve to this issue shortly. This will have an impact on the turnaround times for searches and is likely to create a backlog. OneSearch are monitoring this situation closely and will provide an update as soon as this situation is resolved. |
| Harrogate Council | 30 | Please note that Harrogate Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Hastings Borough Council | 25 | Please note that Hastings Borough Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Kings Lynn and West Norfolk Borough Council | 16 | This Local Authority have advised they are choosing to work under the Environmental Information Regulations, this could result in searches taking upto 20 working days to be returned. |
| Kirklees Metropolitan Council | 7 | Please note that Kirklees Metropolitan Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| London Borough of Barking and Dagenham | 20 | please note that London Borough of Barking and Dagenham Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| London Borough of Hackney | 180 | Since the cyberattack at London Borough of Hackney Council in October 2020, the Local Authority have been unable to access or provide information in the Local Land Charges register and CON29/0. OneSearch Direct have received an update from the Local Authority advising that they have been able to retrieve some information on the Local land Charges register and CON29/0 and will be able to provide a partial search report. This report will provide elements of the LLC1 and CON29/0 but will not cover a full search. The Local Authority have also advised that they will no longer provide a personal search service for the foreseeable as they currently have no public register available. Regrettably, this means that OneSearch Direct will be unable to provide a regulated search service in in the London Borough of Hackney Council for the following products. OneSearch Prime OneSearch Duo For clients with an outstanding order for either of these products, we can provide the following options: 1. Cancel your order, free of charge. 2. Change your OneSearch Prime or Duo to our OneSearch Express product, which is a comprehensive No Search insurance policy of £1Million, combined with real-time Local Search Enquiries (CON29R Data). The cost is £50.00 and can be returned in up to 5 working days. 3. Leave your order outstanding indefinitely and obtain a Search Delay insurance policy. For a Search Delay Insurance quote, please visit our website at http://onesearch.direct/. To inform us of your choice, please email to delayedsearches@onesearchdirect.co.uk, stating your order number and we will endeavour to action your request as quickly as possible. We apologise for any inconvenience and will provide further updates as soon as London Borough of Hackney are able to commence their personal search service. |
| London Borough of Harrow | 25 | Please note that London Borough of Harrow Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| London Borough of Havering Council | 135 | As with all search companies, we are currently experiencing a fluctuation in response times from Local Authorities who are struggling to cope with the higher volume of searches and, as a result, are taking much longer to process regulated search results. Please be assured we are working closely with Local Authorities to ensure the quickest turnaround and thank you for your patience. We are doing everything in our power to keep transactions moving. Currently, London Borough of Havering has a backlog of up to 135 working days for processing regulated search results, which is increasing daily. We understand the impact that delays can have on transactions and would therefore like to offer the following options as an alternative solution: 1. To reduce the turnaround time for the OneSearch Prime, London Borough of Havering will return the results in approximately 25 days for an additional fee of £27.70. 2. Change your OneSearch Prime to our OneSearch Express product which is a comprehensive insurance policy of £1 Million, combined with real-time Local Search Enquiries (CON29R Data). The cost is £50.00 and the search can typically be returned in up to 5 working days. 3. Change your OneSearch Prime to an official Local Authority Search. The cost for the official Local Authority Search is £141.50 and the turnaround time is an average of 25 working days. Referral panel or introducer work: Please ensure you liaise with the originating referral panel or introducer prior to amending any search pack. Should you wish to amend your order with any of the above options, please email us at delayedsearches@onesearchdirect.co.uk stating your order number, and we will endeavour to action your request as quickly as possible. |
| London Borough of Hillingdon | 16 | This Local Authority have advised they can choose to work under the Environmental Information Regulations resulting in searches taking up to 20 working days |
| London Borough of Waltham Forest | 30 | Due to staff shortages, please note that London Borough of Waltham Forest Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Milton Keynes Council | 18 | Please note that Milton Keynes Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Newcastle under Lyme Borough Council | 15 | Due to workload and resourcing issues, Newcastle under Lyme Borough Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Newcastle upon Tyne City Council | 40 | Due to higher search volumes and resourcing issues, Newcastle Upon Tyne City Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times of approximately 40 working days. |
| North Norfolk District Council | 20 | We have been notified by North Norfolk Land Charge Department that they are in the process of installing a new system which includes the processing of searches. Unfortunately, this means that their systems will be offline from Friday 13th of November until Monday 7th of December and no search results will be returned during this period. Regrettably, this will create a backlog in searches and will temporarily increase the turnaround time in this Authority. |
| North Warwickshire Borough Council | 50 | Please note that North Warwickshire Council is taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| North Wiltshire District Council | 50 | Please note that North Wiltshire District Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Northumberland County Council (Unitary) | 12 | Please note that due to staff shortages at Northumberland County Council, the Local Authority are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Pembrokeshire County Council | 25 | Please note that Pembrokeshire County Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Plymouth City Council | 40 | Please note that Plymouth City Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Reigate & Banstead Borough Council | 25 | Please note that Reigate & Banstead Borough Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Richmondshire District Council | 13 | Due to staff shortages at Richmondshire District Council, please note that the Local Authority are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Rotherham Metropolitan Borough Council | 8 | Please note that Rotherham Metropolitan Borough Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Royal Borough of Greenwich | 30 | Please note that the Royal Borough of Greenwich are experiencing a higher than normal level of search volume. This has created a backlog in processing searches which has led to an increase in turnaround times. |
| Royal Borough of Kensington & Chelsea | 16 | This Local Authority have advised they are choosing to work under the Environmental Information Regulations, this could result in searches taking upto 20 working days to be returned. |
| Sefton Metropolitan Borough Council | 25 | Please note that Sefton Metropolitan Borough Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| South Cambridgeshire District Council | 50 | As with all search companies, we are currently experiencing a fluctuation in response times from Local Authorities who are struggling to cope with the higher volume of searches and, as a result, are taking much longer to process regulated search results. Please be assured we are working closely with Local Authorities to ensure the quickest turnaround and thank you for your patience. We are doing everything in our power to keep transactions moving. Currently, South Cambridgeshire District Council has a backlog of up to 50 working days for processing regulated search results, which is increasing daily. We understand the impact that delays can have on transactions and would therefore like to offer the following options as an alternative solution: 1. To reduce the turnaround time for the OneSearch Prime, South Cambridgeshire District Council will return the results in approximately 10 days for an additional fee of £29.20. 2. Change your OneSearch Prime to our OneSearch Express product which is a comprehensive insurance policy of £1 Million, combined with real-time Local Search Enquiries (CON29R Data). The cost is £50.00 and the search can typically be returned in 2 working days. 3. Change your OneSearch Prime to an official Local Authority Search. The cost for the official Local Authority Search is £153.00 and the turnaround time is an average of 10 working days. Referral panel or introducer work: Please ensure you liaise with the originating referral panel or introducer prior to amending any search pack. Should you wish to amend your order with any of the above options, please email us at OSDsolutions@onesearchdirect.co.uk stating your order number, and we will endeavour to action your request as quickly as possible. Please click the link below to view the latest extended turnarounds for all regulated local authority searches. If you have any questions, please get in touch and we will be more than happy to help. |
| South Derbyshire District Council | 45 | Please note that South Derbyshire District Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| South Hams District Council | 16 | Please note that South Hams District Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| South Kesteven District Council | 40 | Please note that South Kesteven District Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| South Lakeland District Council | 25 | Please note that South Lakeland District Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Southend-on-Sea Borough Council | 22 | This Local Authority have advised they are choosing to work under the Environmental Information Regulations, this could result in searches taking upto 20 working days to be returned. |
| Stevenage Borough Council | 15 | Please note that due to staff shortages at Stevenage Borough Council, the Local Authority are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Swindon Borough Council | 25 | As with all search companies, we are currently experiencing a fluctuation in response times from Local Authorities who are struggling to cope with the higher volume of searches and, as a result, are taking much longer to process regulated search results. Please be assured we are working closely with Local Authorities to ensure the quickest turnaround and thank you for your patience. We are doing everything in our power to keep transactions moving. Currently, Swindon Borough Council has a backlog of up to 40 working days for processing regulated search results, which is increasing daily. We understand the impact that delays can have on transactions and would therefore like to offer the following options as an alternative solution: 1. To reduce the turnaround time for the OneSearch Prime, Swindon Borough Council will return the results in approximately 18 days for an additional fee of £22.20. 2. Change your OneSearch Prime to our OneSearch Express product which is a comprehensive insurance policy of £1 Million, combined with real-time Local Search Enquiries (CON29R Data). The cost is £50.00 and the search can typically be returned in 2 working days. 3. Change your OneSearch Prime to an official Local Authority Search. The cost for the official Local Authority Search is £123.00 and the turnaround time is an average of 18 working days. Referral panel or introducer work: Please ensure you liaise with the originating referral panel or introducer prior to amending any search pack. Should you wish to amend your order with any of the above options, please email us at OSDsolutions@onesearchdirect.co.uk stating your order number, and we will endeavour to action your request as quickly as possible. |
| Tendring District Council | 19 | This Local Authority have advised they are choosing to work under the Environmental Information Regulations, this could result in searches taking up to 20 working days to be returned. |
| Test Valley Borough Council | 30 | Please note that Test Valley Council are experiencing delays due to understaffing, which has led to an increase in turnaround times for regulated local searches. |
| Thanet District Council | 40 | As with all search companies, we are currently experiencing a fluctuation in response times from Local Authorities who are struggling to cope with the higher volume of searches and, as a result, are taking much longer to process regulated search results. Please be assured we are working closely with Local Authorities to ensure the quickest turnaround and thank you for your patience. We are doing everything in our power to keep transactions moving. Currently, Thanet District Council has a backlog of up to 40 working days for processing regulated search results, which is increasing daily. We understand the impact that delays can have on transactions and would therefore like to offer the following options as an alternative solution: 1. To reduce the turnaround time for the OneSearch Prime, Thanet District Council will return the results in approximately 10 days for an additional fee of £49.20. 2. Change your OneSearch Prime to our OneSearch Express product which is a comprehensive insurance policy of £1 Million, combined with real-time Local Search Enquiries (CON29R Data). The cost is £50.00 and the search can typically be returned in 2 working days. 3. Change your OneSearch Prime to an official Local Authority Search. The cost for the official Local Authority Search is £168.60 and the turnaround time is an average of 10 working days. Referral panel or introducer work: Please ensure you liaise with the originating referral panel or introducer prior to amending any search pack. Should you wish to amend your order with any of the above options, please email us at delayedsearches@onesearchdirect.co.uk stating your order number, and we will endeavour to action your request as quickly as possible. times. |
| Torbay Borough Council | 20 | Please note that Torbay Borough Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Waverley Borough Council | 19 | Please note that Waverley Borough Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| West Berkshire Council | 25 | Please note that West Berkshire Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| West Lindsey District Council | 40 | This Local Authority have advised they are choosing to work under the Environmental Information Regulations, this could result in searches taking upto 20 working days to be returned. |
| Wiltshire Council (Unitary) | 45 | Please note that Wiltshire Council is taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Wolverhampton City Council | 8 | Please note that Wolverhampton City Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Worcester City Council | 19 | Please note that Worcester City Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |