Turnaround Warnings
Please be advised that the estimated turnaround time is subject to change. As with all search companies, we are currently experiencing a fluctuation in response times; however, we are working closely with Local Authorities to ensure the quickest turnaround and thank you for your patience.
The following local authority areas currently have an extended turnaround time for the Regulated Local Authority Search (please note: T/A is for Prime Regulated Local Search estimated turnaround time in business working days, and are not Official Search turnaround times):
| Council | T/A | Further Information |
|---|---|---|
| Adur District Council | 30 | Onesearch have been advised that due to system issues along with staff shortages the turnrounds have increased to approx. 25 - 30 days. They are working through these issues as quickly as they can and have apologised for the inconvenience this may cause. Onesearch will continue to monitor this council and update accordingly . Thank you for your patience and understanding OSD |
| Crawley Borough Council | 5 | Onesearch have been advised of the following I am pleased to inform you that on Monday afternoon we served notice on Crawley Borough Council, and they are due to go live with the LLC service on 12 August 2026. Crawley Borough Council have confirmed that the last date they will accept LLC1 searches is close of play on 29 July 2026 After 29 July 2026, customers will need to hold any LLC search applications until after the local authority have gone live on the HM Land Registry Service. Please note that requests for Con29 applications will continue to be processed by the local authority and this service will remain with them. Onesearch will monitor and adjust the turnaround times accordingly. Many thanks for your patience and understanding OSD |
| Cyngor Gwynedd Council | 25 | Onesearch have been advised of the following I am pleased to inform you that today 14th of April 2026 we served notice on Cyngor Gwynedd and they are due to go live with the LLC service on 12 May 2026. Cyngor Gwynedd have confirmed that the last date they will accept LLC1 searches is 17:00 on 28 April 2026 After 28 April 2026, customers will need to hold any LLC search applications until after the local authority have gone live on the HM Land Registry Service. Please note that requests for Con29 applications will continue to be processed by the local authority and this service will remain with them. Kind regards, Leanne Wright Customer Delivery Manager Local Land Charges Programme Transformation and Technology Directorate Land Registry Nottingham Office, Nottingham Government Hub, 1 Unity Square, Nottingham NG2 1AW OSD will monitor and update accordingly, we thank you for your patience and understanding. |
| Flintshire County Council | 45 | Please note that due to limited resource and a high level of demand for searches, Flintshire County Council are taking much longer than normal to return regulated searches, which has led to a substantial increase in turnaround times. Onesearch are monitoring the situation and will update accordingly. Thank you for your patience and understanding Kind regards OSD |
| Isle of Wight Council | 30 | Onesearch have been advised of the following Good Morning Apologies for the delay in returning searches. As explained recently, due to staff sickness, annual leave, and a high workload within a small team, a backlog has developed. We are working hard to reduce this and improve turnaround times; however, at present, the turnaround time for searches is approximately 4–5 weeks. I appreciate that clients may be looking for updates on their searches. However, we're currently receiving multiple chasing emails, which unfortunately adds to the workload and can make it more difficult for us to work through the backlog efficiently. To help us manage this, I'd be grateful if chase emails could be kept to a minimum unless a matter is particularly urgent or a search has been outstanding for more than five weeks. Thank you for your patience and understanding while we work through the backlog – it's very much appreciated. Kind Regards Shaina Shaina O’Brien | Technical Administrator | Building Control Onesearch will monitor and adjust turnaround times accordingly. Kind regards OSD |
| Kings Lynn and West Norfolk Borough Council | 22 | Onesearch have been advised of the following from Kings Lynn Council We currently have staffing issues in the Landcharges Team and may not be able to respond to your email immediately. We are trying to deal with emails and searches as quickly as possible. Apologies for any inconvenience caused. Onesearch will monitor the situation and update accordingly. Many Thanks |
| London Borough of Hackney | 180 | Since the cyberattack at London Borough of Hackney Council in October 2020, the Local Authority have been unable to access or provide information in the Local Land Charges register and CON29/0. The Local Authority have advised that they have been able to retrieve some information on the Local land Charges register and CON29/0 and will be able to provide a partial search report. This report will provide elements of the LLC1 and CON29/0 but will not cover a full search. The Local Authority have also advised that they will no longer provide a personal search service for the foreseeable as they currently have no public register available. Regrettably, this means that OneSearch Direct will be unable to provide a regulated search service in in the London Borough of Hackney Council for the following products. OneSearch Prime OneSearch Duo For clients with an outstanding order for either of these products, we can provide the following options: 1. Cancel your order, free of charge. 2. Change your OneSearch Prime or Duo to our OneSearch Express product, which is a comprehensive No Search insurance policy of £1.5 Million for residential and £2 million for commercial, combined with real-time Local Search Enquiries (CON29R Data). The cost is £54.00 for residential and £100 for Commercial and can be returned in up to 5 working days. 3. Leave your order outstanding indefinitely and obtain a Search Delay insurance policy. For a Search Delay Insurance quote, please visit our website at http://onesearch.direct/. To inform us of your choice, please email to cs@onesearchdirect.co.uk, stating your order number and we will endeavour to action your request as quickly as possible. We apologise for any inconvenience and will provide further updates as soon as London Borough of Hackney are able to commence their personal search service. |
| London Borough of Islington | 35 | Islington have advised that they have experienced system issues which has now had an impact on their turnaround times. Please be reassured that this is being monitored and we will update accordingly. We would like to thank you for your patience and understanding. Many thanks |
| London Borough of Lewisham | 25 | Onesearch have been advised that due to procedural changes at Lewisham the turnaround time has increased. OSD will monitor the situation and update accordingly. Thank you for your patience and understanding. Kind regards OSD |
| Newcastle upon Tyne City Council | 18 | Newcastle City Council has advised that they are currently experiencing a slight increase in turnaround times due to reduced staffing levels as a result of annual leave. The situation is being closely monitored, and the estimated turnaround time will be updated accordingly if any further delays are identified. Thank you for your patience and understanding. Kind regards, OSD |
| Nottingham City Council | 9 | Onesearch have been made aware of the following which may have a temporary impact on turnaround times. Advance Notice Please be advised that, due to staff holidays and reduced staffing levels, official and personal search requests will not be returned between 7th September and 25th September. We will work to clear the backlog as quickly as possible following the 25th September. We apologise for any inconvenience this may cause and appreciate your patience and understanding. The situation is being closely monitored, and the estimated turnaround time will be updated accordingly if any further delays are identified. Thank you for your patience and understanding. Kind regards, OSD |
| Nuneaton & Bedworth Borough Council | 35 | We have been advised that, due to current system issues, Nuneaton & Bedworth Borough Council are experiencing delays, which have impacted turnaround times. As a result, the turnaround has been temporarily extended to accommodate this and will continue to be monitored accordingly. Thank you for your patience and understanding. Kind regards, OSD |
| Rother District Council | 35 | Onesearch have been advised as follows by Rother: We will shortly be upgrading our IT system for Land Charges and therefore some disruption to our service is likely to occur. There will likely be delays with issuing search results but we will be doing our best to keep these to a minimum. Please bear with us whilst these changes take place and we do apologise in advance for any inconvenience this may cause you. Onesearch will monitor and update accordingly. OSD |
| St Albans City Council | 30 | Onesearch have been advised that due to procedures and volumes this councils TA has increased to approx. 30 working days. The council hope to have this reduced and resolved in the very near future Onesearch will continue to monitor and amend dates accordingly. We thank you for your patience and understanding Kind regards OSD |
| Stevenage Borough Council | 25 | Onesearch have been informed that Stevenage Land Charge department is currently experiencing staffing issues, which has resulted in increased response turnaround times. We will continue to monitor the situation and advise accordingly. Please accept our apologies for any inconvenience this may cause. Kind regards OSD |
| Teignbridge District Council | 3 | Onesearch have been advised of the following I am pleased to inform you that today we served notice on Teignbridge District Council, and they are due to go live with the LLC service on 17 August 2026. Teignbridge District Council have confirmed that the last date they will accept LLC1 searches is 5pm on 24 July 2026. The local authority has informed me that they will keep their personal search service open until midnight on 16th August 2026 as this is self-service. After 24 July 2026, customers will need to hold any LLC search applications until after the local authority have gone live on the HM Land Registry Service. Please note that requests for Con29 applications will continue to be processed by the local authority and this service will remain with them. Kind regards, Leanne Wright Customer Delivery Manager Onesearch will monitor and adjust turnaround accordingly. We thank you for your patience and understanding. Kind regards Onesearch |
| Telford and Wrekin Council | 20 | We have been advised that, due to staff sickness and annual leave, Telford and Wrekin Council's turnaround times have temporarily increased to approximately 25 days. The Council has apologised for any inconvenience this may cause and has advised that this situation is temporary. OneSearch will continue to monitor the position and provide updates as they become available. We would like to thank you for your understanding, patience, and cooperation during this time. Kind regards, OneSearch |
| Test Valley Borough Council | 40 | We have been advised that Test Valley turnaround times have increased to approximately 35 working days due to a higher-than-usual volume of work being received. The council has confirmed that it is working as quickly as possible to reduce the backlog and has apologised for any inconvenience caused. OneSearch will continue to monitor the situation and provide updates as they become available. Thank you for your patience and understanding. Kind regards, OSD |
| Worthing Borough Council | 30 | OneSearch have been advised that, due to recent procedural changes within the council, turnaround times have temporarily increased. We are hopeful this will be resolved shortly and will continue to monitor the situation and provide updates as appropriate. Thank you for your patience and understanding. Kind regards OneSearch Direct |