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Turnaround Warnings

Please be advised that the estimated turnaround time is subject to change. As with all search companies, we are currently experiencing a fluctuation in response times; however, we are working closely with Local Authorities to ensure the quickest turnaround and thank you for your patience.


The following local authority areas currently have an extended turnaround time for the Regulated Local Authority Search (please note: T/A is for Prime Regulated Local Search estimated turnaround time in business working days, and are not Official Search turnaround times):

Council T/A Further Information
Canterbury City Council 35 UPDATE 1/05/2024


Canterbury system still up and down and backlog increasing. Council offices closed on the 2nd of May for Local Elections.


UPDATE 23/04/2024

Canterbury system back up and running following Cyber Attack but they are now working on a backlog and at moment are working on searches from the first week in March. They endeavour to get through this as quickly as they can.

Please note that due to a recent cyber-attack on Canterbury City Councils systems all searches are now temporarily delayed. We have no specific details but please be aware that this disruption will cause a backlog. We are monitoring the situation closely and will amend all search dates accordingly. These dates will be subject to change until further notice. Thank you for your patience and understanding.
City of Wakefield Metropolitan District 7 We have been advised by HMLR that they have served notice on Wakefield Metropolitan District Council, and they are due to go live with the Local Land Charge service on 22 April 2024.


The local authority have confirmed that the last day they will be accepting new local land charge search (LLC1) applications will be on 10th April 2024. After this date, applications for local land charges searches will need to be held over by the customer until the service transfers over to HM Land Registry on 22 April 2024. Please note that requests for Con29 applications will continue to be processed by the local authority and this service will remain with them. Many thanks
Colchester City Council 19 This Local Authority have advised they are choosing to work under the Environmental Information Regulations, this could result in searches taking upto 20 working days to be returned.
Durham County Council 22 Please note that Durham County Council is taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
Durham County Council (Unitary) 30 Please note that Durham County Council is taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
Easington District Council 30 Please note that Durham County Council is taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
Gateshead Metropolitan Borough Council 10 Onesearch have been advised of the following, This will have a temporary affect on our Turnaround times.

Gateshead Council Search delays Due to election duties and then annual leave any searches submitted after 9.30am on 1st May wont be returned until 10th May

Kirklees Metropolitan Council 7 We have been advised by Kirklees that due to system issues this has caused a backlog which they are working through at the moment. This will see a temporary increase in our turnaround times.

We are monitoring the situation and will update accordingly.

Many thanks for your patience and understanding.

Kind regards

Onesearch
Leicester City Council 15 17/05/2024

UPDATE - Onesearch have been advised that the cyber incident has been resolved, however there is still a backlog which is being worked on at the moment but they are hopeful that the turnaround should return to normal within the next 2 weeks.

Many thanks

Onesearch

Onesearch have received the following from Leicester City Council
Update 18th March
Following on from the cyber incident which took place a couple of weeks ago I can confirm that we are still awaiting the restoration of our systems.

Our IT team has started the process of restoring access but this is not a straight forward task and certain services & systems are likely to take longer to be restored than others. We appreciate your patience and understanding of the issues which we face and please accept out apologies if this is the first update we have provided to you.

In terms of what will happen as systems are restored, we are hoping to have access to our land charges system by the end of the week, at which point we should be able to start returning search results which where submitted before Sunday 3rd March as our feeder departments will have already carried out there work before the cyber incident. If there are any issues with this we will let you know once the system has been restored.

With all searches which have been submitted after Sunday 3rd March things are less clear as we require all of our feeder departments services to be fully restored before we can proceed. Once we have an update on this i will let you know.

I appreciate that some search requests might be more urgent than others, if you can provide my team with a list of searches which you have requested and an indication of the date which each result is needed by this will help to give my team us prioritise the most urgent searches where we have the capacity to do so.


Onesearch will update as soon as news becomes available.
London Borough of Bexley 10 The local authority have confirmed that the last day they will be accepting new local land charge search (LLC1) applications will be from midnight on 10th April 2024.

After this date, applications for local land charges searches will need to be held over by the customer until the service transfers over to HM Land Registry on 17 April 2024.

Please note that requests for Con29 applications will continue to be processed by the local authority and this service will remain with them.

Should you have any questions please call our Customer Service Department on 0800 052 0117 . Many thanks
London Borough of Hackney 180 Since the cyberattack at London Borough of Hackney Council in October 2020, the Local Authority have been unable to access or provide information in the Local Land Charges register and CON29/0.

The Local Authority have advised that they have been able to retrieve some information on the Local land Charges register and CON29/0 and will be able to provide a partial search report.

This report will provide elements of the LLC1 and CON29/0 but will not cover a full search.

The Local Authority have also advised that they will no longer provide a personal search service for the foreseeable as they currently have no public register available.

Regrettably, this means that OneSearch Direct will be unable to provide a regulated search service in in the London Borough of Hackney Council for the following products.

OneSearch Prime
OneSearch Duo

For clients with an outstanding order for either of these products, we can provide the following options:

1. Cancel your order, free of charge.
2. Change your OneSearch Prime or Duo to our OneSearch Express product, which is a comprehensive No Search insurance policy of £1Million, combined with real-time Local Search Enquiries (CON29R Data). The cost is £50.00 and can be returned in up to 5 working days.
3. Leave your order outstanding indefinitely and obtain a Search Delay insurance policy. For a Search Delay Insurance quote, please visit our website at http://onesearch.direct/.

To inform us of your choice, please email to delayedsearches@onesearchdirect.co.uk, stating your order number and we will endeavour to action your request as quickly as possible.

We apologise for any inconvenience and will provide further updates as soon as London Borough of Hackney are able to commence their personal search service.


London Borough of Waltham Forest 70 Due to staff shortages, please note that London Borough of Waltham Forest Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
Milton Keynes City Council 20
Onesearch have received the following from Milton Keynes Council

Good afternoon From Monday 13th May 2024, we are increasing our turnaround time for returning the Land Charge results to 20 working days for the time being whilst we implement our new system (which includes Planning, Land Charges and Building Control). If you have any questions, please let me know. Thank you Kind regards Sarah Millington Land Charges Officer.

Many thanks
Newcastle upon Tyne City Council 25 Due to higher search volumes and resourcing issues, Newcastle Upon Tyne City Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times of approximately 35 working days.
North Lincolnshire Council 4 The local authority have confirmed that the last day they will be accepting new local land charge search (LLC1) applications will be COP on 22 May 2024. After this date, applications for local land charges searches will need to be held over by the customer until the service transfers over to HM Land Registry on 31 May 2024. Please note that requests for Con29 applications will continue to be processed by the local authority and this service will remain with them.
Royal Borough of Greenwich 20 Due to staffing issues the council have advised that this may have an impact on turnaround times. They have asked that we bear with them as they try to resolve this.

Many thanks
Sedgefield Borough Council 19 Please note that Durham County Council is taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
Teesdale District Council 30 Please note that Durham County Council is taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
Test Valley Borough Council 30 Please note that the Local Authority is taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
Wear Valley District Council 30 Please note that Durham County Council is taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
Wigan Metropolitan Borough Council 7 We have been advised by HMLR that they have served notice on Wigan Metropolitan Borough Council, and they are due to go live with the service on 24 April 2024.

The local authority have confirmed that the last day they will be accepting new local land charge search (LLC1) applications will be on 16th April 2024. After this date, applications for local land charges searches will need to be held over by the customer until the service transfers over to HM Land Registry on 24 April 2024. Please note that requests for Con29 applications will continue to be processed by the local authority and this service will remain with them.
Many thanks
Wirral Metropolitan Borough Council 5 We have been informed by Wirral Metropolitan Borough Council that they are transferring to a new Land Charges system and that search companies will have no access from 22nd June until further notice.

The migration handover period is from 21st June to 10th July but it is unclear at this point, when the service will be back up and running.

Unfortunately, this will have an impact on on searches and we will be unable to return Local Search results during this period.

OneSearch will work closely with the Local Authority to ensure that this disruption is kept to a minimum.

In the meantime, if you have any cases which need to complete during this time, please speak to our about alternatives, including our OneSearch Express product and search delay insurance.