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Extended Local Authority Turnarounds -  Read More HERE


Turnaround Warnings

Please be advised that the estimated turnaround time is subject to change. As with all search companies, we are currently experiencing a fluctuation in response times; however, we are working closely with Local Authorities to ensure the quickest turnaround and thank you for your patience.

If your case is urgent, we recommend OneSearch Express, a no-search insurance policy which also includes a comprehensive report pertinent to your client's property, typically returned in just 24 hours. Click here to switch your Prime to Express.


The following councils currently have an extended turnaround time (please note: T/A is for Prime Regulated Local Search estimated turnaround time in business working days):

Council T/A Further Information
Barrow in Furness Borough Council 25 Please note that Barrow in Furness Borough Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
Basildon District Council 6 This Local Authority have advised they are choosing to work under the Environmental Information Regulations, this could result in searches taking upto 20 working days to be returned.
Bath and North East Somerset Council 20 Please note that Bath and North East Somerset Council have implemented new restricted access procedures which is likely to increase the turnaround times for regulated Local Searches.
Bedford Borough Council 45 Please note that Bedford Borough Council recently introduced a new restricted appointment system which has severely limited the amount of searches for all search companies. This new system has led to a backlog and has dramatically increased turnaround times for regulated Local Searches. If you have an urgent case, there is an option to pay an additional fee of £26.80 in order for the Local Authority to expedite the results in approximately 11 working days. Please contact our Customer Service team on 0800 052 0117 or at cs@onesearchdirect.co.uk should you wish to take up this option.
Blaby District Council 14 This Local Authority have advised they are choosing to work under the Environmental Information Regulations, this could result in searches taking upto 20 working days to be returned.
Braintree District Council 6 Please note that Braintree District Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
Bristol City Council 20 Please note that due to limited staff resource at Bristol City Council, the response time for Regulated Local Searches has increased.
Broadland District Council 22 Please note that Broadland District Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
Caerphilly County Borough Council 21 Please note that Caerphilly County Borough Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
Calderdale Metropolitan Borough Council 30 Please note that Calderdale Metropolitan Borough Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
Central Bedfordshire Council (Unitary) 30 Please note that Central Bedfordshire Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
Chelmsford City Council 30 Please note that Chelmsford City Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
Cheltenham Borough Council 10 Cheltenham have advised they currently have staffing issues and a backlog resulting in delays returning searches.
Colchester Borough Council 20 This Local Authority have advised they are choosing to work under the Environmental Information Regulations, this could result in searches taking upto 20 working days to be returned.
Corby Borough Council 10 Please note that Corby Borough Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
Dorset Council 8 Please note that Dorset Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
Dover District Council 12 Please note that Dover District Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
Durham County Council 5 Due to staff shortages at Durham County Council, the Local Authority have reduced available appointments for regulated local searches which has increased the turnaround times in this area.
East Devon District Council 18 Please note that East Devon District Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
East Riding of Yorkshire Council 30 Please note that East Riding of Yorkshire Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
Exeter City Council 8 Please note that Exeter City Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
Flintshire County Council 45 Please note that due to limited resource and a high level of demand for searches, Flintshire County Council are taking much longer than normal to return regulated searches, which has led to a substantial increase in turnaround times.
Gravesham Borough Council 15 Please note that Gravesham Borough Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
Harrogate Council 70 Harrogate Council have introduced a new system for regulated local searches. This change has severely restricted the appointment availability which has led to an increase in turnaround times for this area.
Hastings Borough Council 20 Please note that Hastings Borough Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
Kings Lynn and West Norfolk Borough Council 15 This Local Authority have advised they are choosing to work under the Environmental Information Regulations, this could result in searches taking upto 20 working days to be returned.
Kirklees Metropolitan Council 8 Please note that Kirklees Metropolitan Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
London Borough of Hackney 55 Due to issues with their ICT systems, London Borough of Hackney has a backlog in searches which has led to an increase in turnaround times.
London Borough of Harrow 20 Please note that London Borough of Harrow Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
London Borough of Havering Council 45 London Borough of Havering Council have temporarily suspended their online booking system from 18th of August to 19th of October. Once reopen, search companies will be restricted to a limited appointment system which will lead to further backlogs and delays in returning search results.
London Borough of Hillingdon 14 This Local Authority have advised they can choose to work under the Environmental Information Regulations resulting in searches taking upto 20 working days
London Borough of Waltham Forest 20 Due to staff shortages, please note that London Borough of Waltham Forest Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
Milton Keynes Council 15 Please note that Milton Keynes Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
Newcastle under Lyme Borough Council 15 Due to workload and resourcing issues, Newcastle under Lyme Borough Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
North Wiltshire District Council 35 Please note that North Wiltshire District Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
Northumberland County Council (Unitary) 12 Please note that due to staff shortages at Northumberland County Council, the Local Authority are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
Pembrokeshire County Council 25 Please note that Pembrokeshire County Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
Reigate & Banstead Borough Council 20 Please note that Reigate & Banstead Borough Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
Richmondshire District Council 15 Due to staff shortages at Richmondshire District Council, please note that the Local Authority are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
Rotherham Metropolitan Borough Council 30 Please note that Rotherham Metropolitan Borough Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
Royal Borough of Greenwich 30 Please note that the Royal Borough of Greenwich are experiencing a higher than normal level of search volume. This has created a backlog in processing searches which has led to an increase in turnaround times.
Royal Borough of Kensington & Chelsea 10 This Local Authority have advised they are choosing to work under the Environmental Information Regulations, this could result in searches taking upto 20 working days to be returned.
Sefton Metropolitan Borough Council 20 Please note that Sefton Metropolitan Borough Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
South Derbyshire District Council 40 Please note that South Derbyshire District Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
South Hams District Council 14 Please note that South Hams District Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
South Kesteven District Council 35 Please note that South Kesteven District Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
South Lakeland District Council 22 Please note that South Lakeland District Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
Southend-on-Sea Borough Council 14 This Local Authority have advised they are choosing to work under the Environmental Information Regulations, this could result in searches taking upto 20 working days to be returned.
St Helens Metropolitan Borough Council 30 Please note that St Helens Metropolitan Borough Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
Stevenage Borough Council 14 Please note that due to staff shortages at Stevenage Borough Council, the Local Authority are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
Swindon Borough Council 40 Please note that Swindon Borough Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
Tendring District Council 17 This Local Authority have advised they are choosing to work under the Environmental Information Regulations, this could result in searches taking up to 20 working days to be returned.
Test Valley Borough Council 17 Please note that Test Valley Council are experiencing delays due to understaffing, which has led to an increase in turnaround times for regulated local searches.
Thanet District Council 40 Please note that Thanet District Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
Torbay Borough Council 20 Please note that Torbay Borough Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
Torridge District Council 30 Please note that Torridge District Council are struggling with the high level of demand for searches volumes and are taking longer that normal to return regulated Local Search information.
Waverley Borough Council 10 Please note that Waverley Borough Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
West Berkshire Council 35 Please note that West Berkshire Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
West Lindsey District Council 35 This Local Authority have advised they are choosing to work under the Environmental Information Regulations, this could result in searches taking upto 20 working days to be returned.
Wiltshire Council (Unitary) 30 Please note that Wiltshire Council is taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
Wolverhampton City Council 8 Please note that Wolverhampton City Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
Worcester City Council 30 Please note that Worcester City Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.