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Turnaround Warnings

Please be advised that the estimated turnaround time is subject to change. As with all search companies, we are currently experiencing a fluctuation in response times; however, we are working closely with Local Authorities to ensure the quickest turnaround and thank you for your patience.


The following local authority areas currently have an extended turnaround time for the Regulated Local Authority Search (please note: T/A is for Prime Regulated Local Search estimated turnaround time in business working days, and are not Official Search turnaround times):

Council T/A Further Information
Canterbury City Council 30 Please note that due to a recent cyber-attack on Canterbury City Councils systems all searches are now temporarily delayed. We have no specific details but please be aware that this disruption will cause a backlog. We are monitoring the situation closely and will amend all search dates accordingly. These dates will be subject to change until further notice. Thank you for your patience and understanding.
Colchester City Council 18 This Local Authority have advised they are choosing to work under the Environmental Information Regulations, this could result in searches taking upto 20 working days to be returned.
Derbyshire Dales District Council 30 Please note that due to a transfer of records at this council we will be unable to inspect the public registers.

Our turnaround has now increased from approx. 12 working days to Approx.30 working days.

We will continue to monitor and amend the turnaround accordingly.

Please accept our apologies for any inconvenience these unforeseen issues may cause.
Durham County Council 22 Please note that Durham County Council is taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
Durham County Council (Unitary) 30 Please note that Durham County Council is taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
Easington District Council 30 Please note that Durham County Council is taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
Leicester City Council 7 Onesearch have received the following from Leicester City Council

Following a recent cyber incident, a temporary shutdown of all Leicester City Council IT systems has been undertaken as a precautionary measure while the incident is being investigated.

Regrettably, this means that all search work will be delayed, and public access to all council-based IT systems has been suspended, which will also affect personal search agents. As the week progresses, we should learn more and be able to give you a better idea as to when this situation will be resolved.

In the meantime, please accept our apologies for any inconvenience caused. We are aware of the issues this will cause with delays to house purchases, but the situation is unfortunately outside of our control. Until we provide you with further guidance, please refrain from chasing my team regarding delayed searches.

Onesearch will update as soon as news becomes available.
London Borough of Hackney 180 Since the cyberattack at London Borough of Hackney Council in October 2020, the Local Authority have been unable to access or provide information in the Local Land Charges register and CON29/0.

The Local Authority have advised that they have been able to retrieve some information on the Local land Charges register and CON29/0 and will be able to provide a partial search report.

This report will provide elements of the LLC1 and CON29/0 but will not cover a full search.

The Local Authority have also advised that they will no longer provide a personal search service for the foreseeable as they currently have no public register available.

Regrettably, this means that OneSearch Direct will be unable to provide a regulated search service in in the London Borough of Hackney Council for the following products.

OneSearch Prime
OneSearch Duo

For clients with an outstanding order for either of these products, we can provide the following options:

1. Cancel your order, free of charge.
2. Change your OneSearch Prime or Duo to our OneSearch Express product, which is a comprehensive No Search insurance policy of £1Million, combined with real-time Local Search Enquiries (CON29R Data). The cost is £50.00 and can be returned in up to 5 working days.
3. Leave your order outstanding indefinitely and obtain a Search Delay insurance policy. For a Search Delay Insurance quote, please visit our website at http://onesearch.direct/.

To inform us of your choice, please email to delayedsearches@onesearchdirect.co.uk, stating your order number and we will endeavour to action your request as quickly as possible.

We apologise for any inconvenience and will provide further updates as soon as London Borough of Hackney are able to commence their personal search service.


London Borough of Waltham Forest 45 Due to staff shortages, please note that London Borough of Waltham Forest Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
Sedgefield Borough Council 18 Please note that Durham County Council is taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
Teesdale District Council 30 Please note that Durham County Council is taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
Test Valley Borough Council 25 Please note that the Local Authority is taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
Torbay Borough Council 20 Please note that Torbay Borough Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
Wear Valley District Council 30 Please note that Durham County Council is taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times.
Wirral Metropolitan Borough Council 5 We have been informed by Wirral Metropolitan Borough Council that they are transferring to a new Land Charges system and that search companies will have no access from 22nd June until further notice.

The migration handover period is from 21st June to 10th July but it is unclear at this point, when the service will be back up and running.

Unfortunately, this will have an impact on on searches and we will be unable to return Local Search results during this period.

OneSearch will work closely with the Local Authority to ensure that this disruption is kept to a minimum.

In the meantime, if you have any cases which need to complete during this time, please speak to our about alternatives, including our OneSearch Express product and search delay insurance.
Wyre Forest District Council 20 Please be advised that Wyre Forest are migrating their Land Charge register to Land registry which will go live in April 2024.

The Turnaround t has increased to approx. 30 days to which Wyre Forest will try and provide the data on or before this.

This may cause temporary delays which is out with our control . However, we are monitoring this situation and Wyre Forest will endeavour to provide the information as quickly as they can.

Please accept our apologies for any inconvenience this may cause.