Turnaround Warnings
Please be advised that the estimated turnaround time is subject to change. As with all search companies, we are currently experiencing a fluctuation in response times; however, we are working closely with Local Authorities to ensure the quickest turnaround and thank you for your patience.
Please note: With the impending Stamp Duty deadline on 31st of March, we understand the impact that such delays can have on transactions, and would therefore strongly recommend that you consider the alternative solutions listed below. Should you wish to amend your order, please email to delayedsearches@onesearchdirect.co.uk stating your order number, and we will endeavour to action your request as quickly as possible.
The following councils currently have an extended turnaround time (please note: T/A is for Prime Regulated Local Search estimated turnaround time in business working days):
| Council | T/A | Further Information |
|---|---|---|
| Arun District Council | 17 | Please note that due to the new lockdown restrictions, Arun District Council have advised that they are unable to provide a personal search service at this time. To ensure that your OneSearch Prime order can be fulfilled, there will be an additional fee of £24.20 added to your order until the Local Authority can reopen their facilities safely. We apologise for any inconvenience caused by this temporary increase and will endeavour to return to normal working practices as soon as the Local Authority reinstates their personal search service. |
| Barrow in Furness Borough Council | 20 | Please note that Barrow in Furness Borough Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Basildon District Council | 15 | This Local Authority have advised they are choosing to work under the Environmental Information Regulations, this could result in searches taking upto 20 working days to be returned. |
| Bath and North East Somerset Council | 11 | Please note that Bath and North East Somerset Council have implemented new restricted access procedures which is likely to increase the turnaround times for regulated Local Searches. |
| Bedford Borough Council | 180 | Please note that Bedford Borough Council recently introduced a new restricted appointment system which has severely limited the amount of searches for all search companies. This new system has led to a backlog and has dramatically increased turnaround times for regulated Local Searches which are currently standing at 180 working days. To reduce the turnaround time for this area there is an option to pay an additional fee of £29.20 in order for the Local Authority to expedite the results in approximately 11 working days and we would strongly recommend that you consider this option. To take up this option, please email us at delayedsearches@onesearchdirect.co.uk. |
| Blaby District Council | 22 | This Local Authority have advised they are choosing to work under the Environmental Information Regulations, this could result in searches taking upto 20 working days to be returned. |
| Blaenau Gwent County Council Borough Council | 30 | Due to the current lockdown, Blaenau Gwent County Council Borough Council have advised that they currently have staff shortages and limited access to the office, meaning that they are unable to process any search requests at this time. OneSearch Direct are monitoring this situation closely and will provide an update as to when the Local Authority can start processing searches. |
| Braintree District Council | 12 | Please note that Braintree District Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Bristol City Council | 19 | Please note that due to limited staff resource at Bristol City Council, the response time for Regulated Local Searches has increased. |
| Broadland District Council | 20 | Please note that Broadland District Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Caerphilly County Borough Council | 60 | Please note that Caerphilly County Borough Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Calderdale Metropolitan Borough Council | 40 | Please note that Calderdale Metropolitan Borough Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Central Bedfordshire Council (Unitary) | 30 | Please note that Central Bedfordshire Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Chelmsford City Council | 35 | Please note that Chelmsford City Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Cheltenham Borough Council | 13 | Cheltenham have advised they currently have staffing issues and a backlog resulting in delays returning searches. |
| Colchester Borough Council | 20 | This Local Authority have advised they are choosing to work under the Environmental Information Regulations, this could result in searches taking upto 20 working days to be returned. |
| Corby Borough Council | 13 | Please note that Corby Borough Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Dorset Council | 8 | Dorset Council is working to combine the six-former district, borough and county councils planning functions together into one team using one planning management software version. Transferring the data onto the new system will be phased. The next phase will be the former West Dorset District area in early December. To ensure Land Charges data is accurate, the Local Authority will unfortunately not be accepting or processing any West Dorset searches until early December. This will create a backlog of searches and will also increase the turnaround times for searches in this area. If you have any urgent cases which need to complete in November, we can offer the OneSearch Express product which is a comprehensive insurance policy of £1 Million, combined with real-team Local Search Enquiries (CON29R Data). The cost is £50.00 and can typically be returned in 2-5 working days. |
| Dover District Council | 14 | Please note that Dover District Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Durham County Council | 40 | Due to staff shortages at Durham County Council, the Local Authority have reduced available appointments for regulated local searches which has increased the turnaround times in this area. |
| East Devon District Council | 16 | Please note that East Devon District Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| East Riding of Yorkshire Council | 22 | Please note that East Riding of Yorkshire Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Exeter City Council | 9 | Please note that Exeter City Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Flintshire County Council | 40 | Please note that due to limited resource and a high level of demand for searches, Flintshire County Council are taking much longer than normal to return regulated searches, which has led to a substantial increase in turnaround times. |
| Gravesham Borough Council | 20 | Please note that Gravesham Borough Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Hambleton District Council | 15 | Hambleton District Council have confirmed that they are experiencing major IT issues after a server change. Unfortunately, this issue means that they are currently unable to process or return searches at this time. This is being investigated by their IT team and they hope to have a resolve to this issue shortly. This will have an impact on the turnaround times for searches and is likely to create a backlog. OneSearch are monitoring this situation closely and will provide an update as soon as this situation is resolved. |
| Hastings Borough Council | 20 | Please note that Hastings Borough Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Kings Lynn and West Norfolk Borough Council | 15 | This Local Authority have advised they are choosing to work under the Environmental Information Regulations, this could result in searches taking upto 20 working days to be returned. |
| Kirklees Metropolitan Council | 8 | Please note that Kirklees Metropolitan Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| London Borough of Hackney | 180 | The latest update from London Borough of Hackney is that their services are still significantly disrupted due to a serious cyberattack. They have advised that key essential services continue to operate, however, their search service along with other services will be unavailable or disrupted for some time. Unfortunately, this has lead to a significant backlog in searches and there is currently no date available from the Local Authority on when this issue will be resolved. If you have any urgent cases, we would recommend the following option: 1. Change your OneSearch Prime to our OneSearch Express product which is a comprehensive insurance policy of £1 Million, combined with real-time Local Search Enquiries (CON29R Data). The cost is £50.00 and the search can typically be returned in 2-5 working days. |
| London Borough of Harrow | 25 | Please note that London Borough of Harrow Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| London Borough of Havering Council | 45 | As with all search companies, we are currently experiencing a fluctuation in response times from Local Authorities who are struggling to cope with the higher volume of searches and, as a result, are taking much longer to process regulated search results. Please be assured we are working closely with Local Authorities to ensure the quickest turnaround and thank you for your patience. We are doing everything in our power to keep transactions moving. Currently, London Borough of Havering has a backlog of up to 45 working days for processing regulated search results, which is increasing daily. We understand the impact that delays can have on transactions and would therefore like to offer the following options as an alternative solution: 1. To reduce the turnaround time for the OneSearch Prime, London Borough of Havering will return the results in approximately 20 days for an additional fee of £27.70. 2. Change your OneSearch Prime to our OneSearch Express product which is a comprehensive insurance policy of £1 Million, combined with real-time Local Search Enquiries (CON29R Data). The cost is £50.00 and the search can typically be returned in 2 working days. 3. Change your OneSearch Prime to an official Local Authority Search. The cost for the official Local Authority Search is £141.50 and the turnaround time is an average of 20 working days. Referral panel or introducer work: Please ensure you liaise with the originating referral panel or introducer prior to amending any search pack. Should you wish to amend your order with any of the above options, please email us at OSDsolutions@onesearchdirect.co.uk stating your order number, and we will endeavour to action your request as quickly as possible. |
| London Borough of Hillingdon | 18 | This Local Authority have advised they can choose to work under the Environmental Information Regulations resulting in searches taking upto 20 working days |
| London Borough of Waltham Forest | 30 | Due to staff shortages, please note that London Borough of Waltham Forest Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Milton Keynes Council | 25 | Please note that Milton Keynes Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Newcastle under Lyme Borough Council | 17 | Due to workload and resourcing issues, Newcastle under Lyme Borough Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| North Norfolk District Council | 22 | We have been notified by North Norfolk Land Charge Department that they are in the process of installing a new system which includes the processing of searches. Unfortunately, this means that their systems will be offline from Friday 13th of November until Monday 7th of December and no search results will be returned during this period. Regrettably, this will create a backlog in searches and will temporarily increase the turnaround time in this Authority. |
| North Wiltshire District Council | 50 | Please note that North Wiltshire District Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Northumberland County Council (Unitary) | 12 | Please note that due to staff shortages at Northumberland County Council, the Local Authority are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Pembrokeshire County Council | 25 | Please note that Pembrokeshire County Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Reigate & Banstead Borough Council | 22 | Please note that Reigate & Banstead Borough Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Richmondshire District Council | 13 | Due to staff shortages at Richmondshire District Council, please note that the Local Authority are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Rotherham Metropolitan Borough Council | 30 | Please note that Rotherham Metropolitan Borough Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Royal Borough of Greenwich | 25 | Please note that the Royal Borough of Greenwich are experiencing a higher than normal level of search volume. This has created a backlog in processing searches which has led to an increase in turnaround times. |
| Royal Borough of Kensington & Chelsea | 17 | This Local Authority have advised they are choosing to work under the Environmental Information Regulations, this could result in searches taking upto 20 working days to be returned. |
| Sefton Metropolitan Borough Council | 30 | Please note that Sefton Metropolitan Borough Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| South Cambridgeshire District Council | 50 | As with all search companies, we are currently experiencing a fluctuation in response times from Local Authorities who are struggling to cope with the higher volume of searches and, as a result, are taking much longer to process regulated search results. Please be assured we are working closely with Local Authorities to ensure the quickest turnaround and thank you for your patience. We are doing everything in our power to keep transactions moving. Currently, South Cambridgeshire District Council has a backlog of up to 50 working days for processing regulated search results, which is increasing daily. We understand the impact that delays can have on transactions and would therefore like to offer the following options as an alternative solution: 1. To reduce the turnaround time for the OneSearch Prime, South Cambridgeshire District Council will return the results in approximately 10 days for an additional fee of £29.20. 2. Change your OneSearch Prime to our OneSearch Express product which is a comprehensive insurance policy of £1 Million, combined with real-time Local Search Enquiries (CON29R Data). The cost is £50.00 and the search can typically be returned in 2 working days. 3. Change your OneSearch Prime to an official Local Authority Search. The cost for the official Local Authority Search is £153.00 and the turnaround time is an average of 10 working days. Referral panel or introducer work: Please ensure you liaise with the originating referral panel or introducer prior to amending any search pack. Should you wish to amend your order with any of the above options, please email us at OSDsolutions@onesearchdirect.co.uk stating your order number, and we will endeavour to action your request as quickly as possible. Please click the link below to view the latest extended turnarounds for all regulated local authority searches. If you have any questions, please get in touch and we will be more than happy to help. |
| South Derbyshire District Council | 45 | Please note that South Derbyshire District Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| South Hams District Council | 20 | Please note that South Hams District Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| South Kesteven District Council | 40 | Please note that South Kesteven District Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| South Lakeland District Council | 25 | Please note that South Lakeland District Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Southend-on-Sea Borough Council | 22 | This Local Authority have advised they are choosing to work under the Environmental Information Regulations, this could result in searches taking upto 20 working days to be returned. |
| St Helens Metropolitan Borough Council | 22 | Please note that St Helens Metropolitan Borough Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Stevenage Borough Council | 20 | Please note that due to staff shortages at Stevenage Borough Council, the Local Authority are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Swindon Borough Council | 25 | As with all search companies, we are currently experiencing a fluctuation in response times from Local Authorities who are struggling to cope with the higher volume of searches and, as a result, are taking much longer to process regulated search results. Please be assured we are working closely with Local Authorities to ensure the quickest turnaround and thank you for your patience. We are doing everything in our power to keep transactions moving. Currently, Swindon Borough Council has a backlog of up to 40 working days for processing regulated search results, which is increasing daily. We understand the impact that delays can have on transactions and would therefore like to offer the following options as an alternative solution: 1. To reduce the turnaround time for the OneSearch Prime, Swindon Borough Council will return the results in approximately 18 days for an additional fee of £22.20. 2. Change your OneSearch Prime to our OneSearch Express product which is a comprehensive insurance policy of £1 Million, combined with real-time Local Search Enquiries (CON29R Data). The cost is £50.00 and the search can typically be returned in 2 working days. 3. Change your OneSearch Prime to an official Local Authority Search. The cost for the official Local Authority Search is £123.00 and the turnaround time is an average of 18 working days. Referral panel or introducer work: Please ensure you liaise with the originating referral panel or introducer prior to amending any search pack. Should you wish to amend your order with any of the above options, please email us at OSDsolutions@onesearchdirect.co.uk stating your order number, and we will endeavour to action your request as quickly as possible. |
| Tendring District Council | 20 | This Local Authority have advised they are choosing to work under the Environmental Information Regulations, this could result in searches taking up to 20 working days to be returned. |
| Test Valley Borough Council | 30 | Please note that Test Valley Council are experiencing delays due to understaffing, which has led to an increase in turnaround times for regulated local searches. |
| Thanet District Council | 40 | As with all search companies, we are currently experiencing a fluctuation in response times from Local Authorities who are struggling to cope with the higher volume of searches and, as a result, are taking much longer to process regulated search results. Please be assured we are working closely with Local Authorities to ensure the quickest turnaround and thank you for your patience. We are doing everything in our power to keep transactions moving. Currently, Thanet District Council has a backlog of up to 40 working days for processing regulated search results, which is increasing daily. We understand the impact that delays can have on transactions and would therefore like to offer the following options as an alternative solution: 1. To reduce the turnaround time for the OneSearch Prime, Thanet District Council will return the results in approximately 10 days for an additional fee of £49.20. 2. Change your OneSearch Prime to our OneSearch Express product which is a comprehensive insurance policy of £1 Million, combined with real-time Local Search Enquiries (CON29R Data). The cost is £50.00 and the search can typically be returned in 2 working days. 3. Change your OneSearch Prime to an official Local Authority Search. The cost for the official Local Authority Search is £168.60 and the turnaround time is an average of 10 working days. Referral panel or introducer work: Please ensure you liaise with the originating referral panel or introducer prior to amending any search pack. Should you wish to amend your order with any of the above options, please email us at delayedsearches@onesearchdirect.co.uk stating your order number, and we will endeavour to action your request as quickly as possible. times. |
| Torbay Borough Council | 20 | Please note that Torbay Borough Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Torridge District Council | 30 | Please note that Torridge District Council are struggling with the high level of demand for searches volumes and are taking longer that normal to return regulated Local Search information. |
| Waverley Borough Council | 19 | Please note that Waverley Borough Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| West Berkshire Council | 25 | Please note that West Berkshire Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| West Lindsey District Council | 40 | This Local Authority have advised they are choosing to work under the Environmental Information Regulations, this could result in searches taking upto 20 working days to be returned. |
| Wiltshire Council (Unitary) | 45 | Please note that Wiltshire Council is taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Wolverhampton City Council | 10 | Please note that Wolverhampton City Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |
| Worcester City Council | 16 | Please note that Worcester City Council are taking longer that normal to return regulated Local Search information, which has led to an increase in turnaround times. |