What data we hold
OneSearch Direct store the following personally identifiable information:-
i) Customer names, email and postal addresses, and phone numbers.
- These are used to allow us to provide our services to you. We return searches and invoices by email or by post, and may contact you by phone for any difficulties encountered in the process of completing your searches.
ii) Website visitor IP addresses, identification "cookies", and logs of which pages are accessed.
- These are used for tracking which user you're logged into the website as.
- These are also used for diagnostic purposes, so that we can identify which customers are having problems when errors are encountered on the website.
- We also use these to distinguish individual visitors to the site so that we can monitor visitor interest in different products and services.
iii) Names and addresses of properties against which customers order searches (and any other information specific to the type of search ordered)
- We keep the names and addresses associated with any searches ordered. We require these to provide our products and services to you, since our products relate directly to properties associated with the address, or insurances provided to the named people.
- Some searches may require additional information - for example, insurances may require the value of the property. We'll hold that in the same way as the names and addresses associated with the order.
iv) Names, email addresses, and phone numbers of people who have registered to receive marketing information from us
- You may have provided your contact details to us for marketing purposes - for example, to receive information about new products and services from us.
How we manage your data
In general, we only retain the information required to provide our services to you. This means we keep data differently for different purposes; for example, we keep records of any searches provided - and the names and addresses associated with them - indefinitely, as we offer a lifetime warranty on many of our searches and need to retain details of exactly what was originally ordered to provide this.
We retain the following information indefinitely, for the reasons given below:-
i) Customer contact details
- Used to keep records of who originally ordered a search, as well as to contact customers to provide our services. This is required so that we can provide warranties, and also so that we can meet our audit requirements for the Council of Property Search Organisations (who require that we provide samples of searches sold).
ii) Names and addresses associated with searches
- We retain these so that we can provide you with copies of previous searches, and so that we can investigate customer concerns with our products (e.g. warranty claims).
iii) Contact details of customers who have chosen to receive marketing information.
- We retain this information so that we can contact you with the information you've chosen to receive. You can ask us to remove these at any time if you no longer wish to receive marketing information from us.
We retain the following information for a period of three months:-
i) Website visitor IP addresses and session details
- These are used for diagnostic purposes, and to track visitor interest in products and services on our website. We hold them for this period of time as it's often necessary to look back through our records to determine when a problem was first encountered, or what circumstances caused a change for a customer.
ii) Customer details for anti-money laundering searches
- These searches need your customer's passport or driving license information, as well as previous addresses. We retain this information just long enough to allow you to query the results, but as it's sensitive information we delete it after a reasonable period has expired.
As part of how we provide our services, we need to share some of your data with third parties who supply information to us, or who provide services we use internally.
The following companies provide search or insurance products to us:-
- Albion Water
- Anglian Water
- Argyll Environmental
- Cable and Wireless
- Canal & River Trust
- Coal Authority
- Forestry Commission
- Future Climate Info
- Geodesys (Anglian Water)
- Highways Agency
- Land Registry
- Lawyer Checker
- Local Authority
- Network Rail
- Northcott Beaton
- Northumbrian Water
- Ordnance Survey
- Port of London Authority
- Royal Mail
- Scottish and Southern Energy
- Severn Trent Water
- South West Water
- Southern Water
- Stewart Title
- Thames Water
- TM Group
- Transport for London (TfL)
- United Utilities
- Veolia Water
- Virgin Media
- Water Authority
- Welsh Water
- Wessex Water
- Yorkshire Water
We also use services provided by Lucky Orange and by Google to track visitor interaction with our website. If you wish further information about these companies or how they use and store your data, please get in touch with us. You can opt out of data collection by these companies using their privacy management pages at https://www.luckyorange.com/privacy.php and https://privacy.google.com.
We supply information about the progress of your orders (identified by the property address) to ViewMyChain.com to allow you and your customers to monitor the progress of your property transaction. If you wish to opt out of this, please get in touch.
We provide third parties with the smallest possible set of your information required to perform the work required. For the case of search providers, this generally means your contact details and the address associated with the search products you've ordered. For insurance products, the names of the insured parties are generally also required. For identity check and anti-money laundering products, further details about your customer are required.
How to contact us to address any concerns
If you wish to change or remove any information we store about you, please get in touch with our customer services team in the first instance. They can be reached on 0800 052 0117 or email@example.com. They will be best able to address any immediate problems.
If you have further concerns, our data protection officer can be reached at firstname.lastname@example.org. Any requests for information under the data protection regulations should also be submitted to this address.
The website https://onesearch.direct/ is operated by OneSearch Direct Limited, registered number SC230285. Our registered office is 6th Floor, Skypark SP1, 8 Elliot Place, Glasgow, G3 8EP.