At OneSearch, we believe that exceptional customer service is at the heart of every successful business. As we celebrate National Customer Service Week (NCSW) this week, we are proud to reaffirm our commitment to delivering first-class customer experiences.

Great customer service is more than just a buzzword for us – it’s a core principle that drives everything we do. We are committed to continuously improving our services, processes, and communication to better meet and exceed our customers’ expectations.

As a testament to our dedication to excellence, we are thrilled to share that we are active members of the Institute of Customer Service. This membership reflects our commitment to putting our customers at the centre of our business, as well as staying up-to-date with the latest industry trends, best practices, and customer service innovations. It also connects us with a community of like-minded businesses striving to raise the bar for customer service standards.

Customer Service Manager Carol Dodd said: “National Customer Service Week is a time to celebrate our commitment to excellence; for us, exceptional customer service isn’t limited to one week, it’s a daily commitment. Our team is dedicated to going above and beyond to meet our customers’ needs, and we take immense pride in being members of the Institute of Customer Service.”

As OneSearch celebrate over 30 years in the industry, our company vision remains as resolute as ever: offer reliability, impact, and excellence to our customers and partners within the property industry.

The Q2 2023 edition of Landmark’s Residential Property Trends Report is now live. Within the report, you’ll find the latest insights into the residential property transaction pipeline from listings to SSTC/SSTM, and from searches to completions. 

The report found that whilst supply is relatively strong, demand volumes are struggling to progress through the transactional pipeline.   

Headlines from Q2 include:
•    Supply is up in England and Wales – with listings 12% higher in June ’23 vs June ‘19
•    Completions dropped in England and Wales in Q2 ’23 – 39% lower than Q2 ‘19
•    In Scotland, the picture is marginally better but buyers are similarly constrained  
•    Overall, demand volumes struggle to progress across Great Britain as high interest rates, restricted mortgage availability and squeezed affordability continue to drive an uncertain market.

This survey and guide reveals how a desire for more information about climate and the environment may start changing residential conveyancing processes. 

The transition to Net Zero is a long term goal, but it’s clear home movers are factoring climate change into their decisions now. Our parent company Landmark’s survey shows there’s already a desire for more data, earlier in the process. It’s a revealing snapshot.

Download the guide to find out:

1. Residential conveyancers views on who is responsible for advising on climate change 
2. The percentage of home movers prepared to invest in energy efficiency measures 
3. How agents and conveyancers are handling the need for a Net Zero strategy
4. What percentage of firms are reporting on future climate change risks to their clients 

Residential estate agents and conveyancers are trusted to source the right information at the right time. This survey shows that many firms want more guidance from authoritative organisations on the provision of climate change information to home movers.   

Landmark Information Group provides climate data to colleagues working in every part of the property industry’s value chain. Our work includes surveys and reports like this one, surfacing insights on subjects such as Climate Change, Digital Transformation, and the Home Mover Experience.  

Download the guide, understand colleagues’ views on reporting around climate change and information exchange with vendors and purchasers.  

Complete the form, we’ll send our guide – View on Climate Change Information in Residential Conveyancing – straight to your in-box. 

Our parent company Landmark have released their Residential Conveyancing and Home Movers’ experiences in 2022 guide, revealing the experiences from both sides of the conveyancing landscape.

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Within the guide, you can discover:  

• The four biggest causes of delays for residential conveyancers  
• Which changes would improve the buying experience most  
• Levels of buyer-concern around problems arising post-purchase  
• The extent to which recruitment is still a challenge in the industry