Every conveyancer knows the feeling. The file is progressing well, deadlines are manageable, and then something surfaces in the search data that doesn’t quite fit.

A conflicting record. A missing detail. A query that arrives too late to resolve cleanly. These moments rarely come from nowhere. More often they’re the predictable consequence of a gap in the data, something that was available but not caught, or available but not ordered.

Here are four of the risks that appear most consistently, and what good search data looks like in each case.

Planning history that doesn’t travel with the property

Planning records are among the most commonly misread elements in a local authority search – not because the data is wrong, but because it requires interpretation. A restriction that applied to a previous use, a consent that was granted but never implemented, a condition attached to an older permission that the current owner has quietly ignored – none of these are hidden. They’re in the data. But they require someone to look at the full picture rather than the headline.

The risk is greatest on properties with complex histories: former commercial uses, extensions built under permitted development, conversions from one use class to another. In conservation areas, the detail required is even more precise – not just whether works were approved, but whether they were approved under the correct consent route.

The search data should surface this. If it doesn’t, the problem isn’t the planning history – it’s the search.

Rights of way that aren’t visible on site

Public rights of way are a good example of a risk that feels theoretical until it isn’t. A right of way that crosses a garden or driveway doesn’t affect every transaction – but when it does affect one, and the buyer wasn’t told, the consequences are significant and the firm’s position is uncomfortable.

The challenge is that rights of way aren’t always visible on the ground. A path that hasn’t been walked in years is still legally protected. A route that’s been physically blocked by a previous owner remains on the definitive map. The seller may be entirely unaware.

A local authority search will include rights of way data, but the quality of that data varies considerably depending on the source and how recently it was verified. Knowing where your provider’s data comes from, and how current it is, matters more for this particular risk than almost any other.

Chancel repair liability on older rural stock

Chancel repair liability is one of those risks that experienced conveyancers are well aware of and occasionally encounter in practice. The liability, which can require a property owner to contribute to the cost of repairing the chancel of a local parish church, dates from medieval land law and is tied to the land rather than the owner’s beliefs or connection to the church.

Since 2013, unregistered chancel repair liability is no longer an overriding interest, meaning it must be registered to bind a purchaser. But for properties that changed hands before that date, registered liability can still exist and still bite.

The appropriate response is straightforward, a chancel search where the risk exists, and indemnity insurance where it’s warranted. The less straightforward part is identifying which properties warrant the extra step. Rural properties, older stock, and land near historic parish churches are the obvious candidates. The search data should prompt the question.

Flood risk that isn’t reflected in the asking price

Flooding is increasingly well understood as a property risk, but the gap between what a standard environmental search flags and what a property is genuinely exposed to has widened as climate patterns have shifted. A property that last flooded in 1987 may carry a lower risk rating than one that flooded in 2020 – but both carry risk, and neither is necessarily reflected in what the seller has disclosed.

The specific risk that catches firms out most often isn’t river or coastal flooding, which tends to be well mapped. It’s surface water flooding, the kind that results from drainage systems being overwhelmed during heavy rainfall, which is harder to model, less consistently reported, and increasingly common in areas that haven’t historically been considered at risk.

An environmental search that draws on current flood mapping, drainage records, and historical incident data gives a materially different picture from one that relies on older datasets. The difference matters when you’re advising a client on whether to proceed and on what terms.

What connects all four

None of these risks are obscure. Every conveyancer reading this will have encountered at least one of them in practice. What connects them is that they’re all data problems before they’re legal problems – and in each case, the quality and currency of the search data determines whether the issue surfaces at the right moment or the wrong one.

The search isn’t just a regulatory requirement. It’s the foundation on which advice is built. It’s worth knowing exactly what yours is built on.

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For a closer look at how search data quality affects conveyancing outcomes – and what to look for when assessing your current provider – download our guide.

The year is 1995. Barely anyone knows what an email is, and smartphones are a distant dream. A young Liz Jarvis begins her career in property, facing challenges that seem almost Dickensian by today’s standards.

Her daily routine often involved grappling with a map tank, a gargantuan metal beast filled with oversized paper maps held together with tape and a prayer, where crucial property details were manually drawn, scribbled out, and drawn again. It was a world of queues for the library photocopiers and urgent pager calls, with the hope the local phone box still worked.

This era marked the early steps of OneSearch, and as Liz, now Managing Director, looks back on her three-decade journey with the company, it reveals far more than just a personal ascent. It’s a compelling narrative of how OneSearch grew from those analogue roots to become a leader in digital data, a testament to its enduring adaptability, formidable resilience, and an uncompromising dedication to delivering the complete, accurate picture to conveyancing professionals.

OneSearch, then known as SPH, began its life in 1992, rooted in a small-town planning practice in West Dunbartonshire. Thirty years ago, the world of property data was a landscape unrecognisable to today’s digital natives. There was no email, no instant downloads, no bespoke systems. Information was solely a physical commodity, painstakingly collected and manually processed.

“How we used to have to stand in a public library and commandeer the photocopier all day as we copied agendas,” Liz recalls, a chuckle in her voice. Her colleague, Heather Nash, who started around the same time, paints an even more vivid picture: “I remember having to go and photocopy Tree Preservation Orders and planning applications and then navigate my way back on the train… with my bag full of photocopies all the way back to the office again.” These bags, heavy with paper, were just the start. Once back at the office, everything had to be manually input.

Even basic communication was an odyssey. If a “roadie” – OneSearch’s intrepid data collectors – was out in the field, a pager would summon them. “You always had spare change in your pocket and try and find a public payphone which wasn’t always the easiest,” Carol Gildea, OneSearch Head of Operations recounts. “It’s like Victorian times,” Liz adds, reflecting on the sheer obstacles posed by communication in those early days.

The physical office mirrored this paper-heavy reality. “Everything used to be held on lever arch files,” Carol explains. “If you wanted to find out to conduct the search you had to check all of the folders individually.” Shelves groaned under the weight of paperwork, maps, and written statements. The morning post wasn’t just a handful of letters; it was “literally sacks and sacks of newspapers for the data collection.” Search results, once compiled, had to be printed, stuffed into huge DX or legal post bags, and physically collected each day. Caroline Taylor, who joined OneSearch in 2006, remembers that “opening all the mail used to be like a task that would typically take all morning.”

The Front Lines: Roadies, Resistance, and Resilience

Liz, Carol, and Heather were among OneSearch’s early roadies, the pioneers who ventured out to councils across Scotland to gather data first-hand. Their job wasn’t just physical; it was often met with resistance.

Carol vividly recalls an encounter with one planner in particular. She needed clarity on a smudged entry in a vast map register, where planning applications were often written in pencil. The planner’s response was, to say the least, a tad hostile.

“I remember them saying things to us like, ‘you’re stealing the bread from our children’s mouths’. They said it so loudly that everyone in the planning department just stopped what they were doing and looked.

“And I thought to myself back then, what kind of company have I joined here?!”

This intense opposition, born from fear of a new, more efficient model, forced OneSearch to be tenacious and innovative. Liz even shared how they had to “create different company names to get in to get more appointments” with councils that limited access.

Despite the challenges, the roadie life fostered a unique camaraderie and deep understanding of the country. Liz’s personal “food run” – collecting Forfar bridies, Arbroath smokies, and Aberdeen butteries for colleagues and neighbours – paints a warm, amusing picture of the lengths they went to. Carol echoes the sentiment: “It was actually one of my favourite roles… I just loved the freedom of meeting people and going to different areas every day.” Even the frustration of receiving a pager notification for an urgent search, miles from home, necessitating a frantic search for a phone box and a “hightail it away back up to the council again,” is remembered with a wry fondness.

Evolution, Adaptation

The journey from those manual, often combative, days to today’s seamless digital operations is a testament to OneSearch’s relentless pursuit of efficiency and quality.

“It’s just amazing to think where we are now in terms of how we operate,” Carol reflects. “Everything is at our fingertips.” The shift from fax machines with queues of people waiting, to instant digital communication with road agents, dramatically cut turnaround times.

Caroline, from her finance perspective, saw this evolution in how OneSearch dealt with councils. “a lot [of the Local Authorities] were very, very resistant to change,” she notes, regarding the move away from cheques to online payments and invoices. COVID-19 ironically became a catalyst for some of these changes, forcing councils to embrace digital access that many have since maintained.

OneSearch’s foresight in adopting a unique model early on – collecting CON29 data in-house – proved prescient. This proactive approach positioned them perfectly for the era of upfront data. Liz recounts how digitalising Local Land Charge registers, once a “pipe dream,” is now a reality. “I’d like to think that we were forward thinking that we just foresaw that rather than just being lucky,” Carol adds.

Resilience: Bouncing Back from the Unimaginable

OneSearch’s 30-year journey isn’t just one of growth; it’s one of profound resilience. Caroline highlights the company’s ability to navigate immense challenges: “We’ve had the banking crash, we’ve had the removal of HIPs overnight, and the business is still here to tell the tale.”

Then there was the fire. An actual fire in the roof of the building. Liz received the call at 4AM, but by lunchtime, thanks to a well-rehearsed disaster recovery plan, OneSearch was “up and running and producing searches again.” Carol remembers competitors even reaching out to offer support during that time, a testament to the industry’s solidarity. The rapid pivot to remote work during the COVID-19 lockdown, with business “not even impacted whatsoever,” further cemented OneSearch’s adaptability.

The Unchanging Core: People and Partnership

Despite all the technological leaps and market upheavals, one thing has remained constant: OneSearch’s unwavering commitment to its people and its customers.

For customers, this translates into a unique service model. Carol, from her time as customer services manager, insists: “We don’t want to be perceived as a call centre. We’re there as a partner and as a support for our customers, so we want to build that relationship.” This personalised support means customer service staff “know exactly who they’re speaking to,” building trust that goes “a long way as to how the business continues to grow.” Even with urgent requests, OneSearch now offers solutions like Express searches and leverages long-standing relationships with councils for favours, ensuring clients get the help they need. The preference for communication may have shifted to email for busy solicitors, but the underlying dedication to direct, helpful conversation remains.

Caroline summarises the incredible journey: “It amazes me the actual resilience of the company… We’ve seen so many bad things happen, but we’ve always bounced back. We’ve always managed to work our way through.”

Now it’s 2025, and OneSearch stands as a beacon of stability and quality, a testament to three decades of adapting, innovating, and prioritising the human element. From commandeering photocopiers and fighting for appointments to instant digital delivery and personalised support, the journey is far from over, but the core commitment to solving the conveyancing puzzle for their partners, perfectly, remains as strong as ever.

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Ready to see how the industry knowledge and experience available at OneSearch can help you and your firm with your property data requirements?  

What if every piece of your conveyancing data simply clicked into place? Sometimes, it must feel like every case is like assembling a thousand-piece jigsaw. 

Your day-to-day involves tightrope walking many deadlines, as well as advising and assuring clients on what is likely to be their biggest life purchase, so of course you are heavily relying on countless pieces of information to ensure everything aligns.  

But what happens when one of these thousand pieces is missing, misprinted, or simply doesn’t fit where it should? 

That’s when the clear path to completion becomes a frustrating labyrinth, and the entire transaction can stall, leaving you, your clients, and your professional reputation exposed to unnecessary risk and stress. 

This isn’t a hypothetical challenge; it’s a persistent reality for many in the profession. The integrity of that underlying property search data is paramount, yet too often, conveyancers find themselves battling inconsistencies, chasing down fragmented data, or uncovering unwelcome surprises late in the process. This takes a significant toll, turning what should be a smooth journey into an ordeal filled with doubt. 

When data tells the wrong story, it creates ripples of uncertainty that can affect everything from client confidence to the deal’s viability. 

At OneSearch, we deeply understand that orchestrating these varied data components into a coherent finished picture is key to stress-free, confident conveyancing. This isn’t just about providing information; it’s about ensuring every single piece of your property data jigsaw is meticulously sourced, expertly verified, seamlessly integrated, and precisely where it should be, giving you the clarity and peace of mind you need from the very start. 

The Challenge: Missing, Misprinted, or Mismatched Pieces 

The complexity of sourcing and combining all these diverse data points presents significant challenges. We often see conveyancers grappling with: 

• Missing Pieces: Critical search results or key data elements being overlooked, leading to glaring gaps in due diligence. 

• Misprinted Pieces: Outdated information or inaccurate records that cause incorrect conclusions and potentially flawed advice. 

• Mismatched Pieces: Conflicting data from different sources that creates doubt, uncertainty, and leads to time-consuming manual cross-referencing. 

These inconsistencies aren’t mere inconveniences. They translate directly into: 

• Costly Delays: Chasing down discrepancies eats into precious time. 

• Disputes & Liabilities: Incorrect advice can lead to client complaints and professional risk. 

• Lost Confidence: For you, your clients, and the other parties in the chain. 

• Fall-Throughs: The ultimate frustration, often triggered by last-minute data surprises. 

In a market often driven by price, the hidden costs of low-quality, fragmented data far outweigh any initial savings. Your peace of mind, your reputation, and your client’s satisfaction are too valuable for compromise. 

The OneSearch Difference: Piecing it Together Perfectly 

At OneSearch, we don’t just understand the data puzzle; we’re built to solve it. We believe trust in your search provider is paramount, and that trust is forged through unwavering data quality, meticulous integrity, and the genuine expertise of our people. We stand as the definitive champion of clarity in conveyancing, committed to transforming your challenges into seamless transactions. 

Our approach to ‘solving the data puzzle’ involves: 

• In-House Mastery: Unlike many providers who outsource, we manage everything in-house. This means we curate and maintain the largest proprietary dataset in the sector, giving us unparalleled control over data quality from source to delivery. 

• Forensic Problem-Solvers: Our dedicated team aren’t just processors; they are ‘data detectives’ trained to go beyond surface-level answers. They actively spot inconsistencies, track down elusive information, and resolve complex queries that others miss. 

• The Triple Check: We don’t take data at face value. Every piece of information undergoes rigorous verification at three key stages: during collection, at point of entry, and crucially, before inclusion in your final search. This ensures your picture is complete and accurate. 

• Exceptional Customer Partnership: Our highly skilled customer service team provides a personal touch. You won’t be passed from pillar to post; whoever picks up your call takes full ownership, ensuring responsive and accountable support. 

By taking this meticulous, people-first approach, we guarantee clarity and confidence for conveyancers. We transform the challenge of fragmented data into the certainty of a perfectly solved puzzle. 

Achieve The Perfect Picture 

You deserve a conveyancing process where every piece clicks into place, every time. Investing in truly trustworthy data is investing in your firm’s efficiency, reputation, and peace of mind. 

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Ready to see how OneSearch can help you assemble the complete conveyancing picture, seamlessly and confidently?