At OneSearch, we believe that exceptional customer service is at the heart of every successful business. As we celebrate National Customer Service Week (NCSW) this week, we are proud to reaffirm our commitment to delivering first-class customer experiences.
Great customer service is more than just a buzzword for us – it’s a core principle that drives everything we do. We are committed to continuously improving our services, processes, and communication to better meet and exceed our customers’ expectations.
As a testament to our dedication to excellence, we are thrilled to share that we are active members of the Institute of Customer Service. This membership reflects our commitment to putting our customers at the centre of our business, as well as staying up-to-date with the latest industry trends, best practices, and customer service innovations. It also connects us with a community of like-minded businesses striving to raise the bar for customer service standards.
Customer Service Manager Carol Dodd said: “National Customer Service Week is a time to celebrate our commitment to excellence; for us, exceptional customer service isn’t limited to one week, it’s a daily commitment. Our team is dedicated to going above and beyond to meet our customers’ needs, and we take immense pride in being members of the Institute of Customer Service.”
As OneSearch celebrate over 30 years in the industry, our company vision remains as resolute as ever: offer reliability, impact, and excellence to our customers and partners within the property industry.
This past Sunday saw OneSearch host a corporate hospitality day at St James Street in Taunton, to witness the Metro Bank One-Day Cup cricket game between Somerset and Glamorgan.
James Shepherd, Regional Sales Manager for OneSearch, posted after the event: “Nearly 600 runs scored, great discussions had with fantastic local law firms, 18 wickets fallen, happy clients aplenty and 100 overs of play at Somerset County Cricket Club. Needless to say our OneSearch corporate cricket day was a qualified success! Thanks to everyone that attended and look forward to seeing you all again soon.”
We would like to inform our customers of a recent update regarding our company’s VAT number.
Effective from May 1st, 2023, our new VAT number is 438 7264 66. We kindly request you to update your records accordingly to reflect this change.
Should you have any questions regarding this update, please do not hesitate to reach out to our dedicated customer service team at 0800 052 0117.
Following the announcement of an additional UK bank holiday to mark the coronation of His Majesty King Charles III, we would like to inform our customers that we will be closed on Monday 8th May.
We will be open as normal from 8:30am on Tuesday 9th May. Thank you for your understanding.
Happy International Women’s Day!
Today, we join people all around the UK and the world in celebrating the social, economic, cultural, and political achievements of women.
The International Women’s Day theme for this year is #EmbraceEquity: the aim is to get the world talking about why equal opportunities aren’t enough. People start from different places, so true inclusion and belonging require equitable action.
At OneSearch, we are proud to support International Women’s Day and take action to promote gender equity in our workplace and beyond. We believe that when we empower women, we empower everyone, and we are committed to creating a more inclusive and equitable world for all.
We wanted to share the thoughts of our staff on challenges faced, and advice they have for other women starting their careers.
In my opinion, the biggest challenge facing women today is the narrative that they can have it all… Yes, only if you want to run yourself ragged! It isn’t possible for any woman to contribute fully to family life, have a stellar career and make regular, quality time for friends and family. We cannot dedicate time to personal growth, health and wellbeing and maintain glittering content for our 10,000 Instagram followers. This expectation is harmful for us all. We need to focus on what makes us happy and balance and juggle that as best we can… and accept sometimes we need to compromise. Stop worrying about what we are being conditioned into thinking is “normal” and give ourselves our break.
– Elizabeth Jarvis, Managing Director, OneSearch
I’m constantly inspired by all the women in my life: friends, family and work are all an inspiration – they have your back and allow you to be who you are. My advice to any young woman starting her career would be: Do not sweat the small stuff and use your voice and make sure you are heard and understood. The biggest challenge facing women today is women being allowed to be women and to say they are women.
– Carol Dodd, Customer Service Manager, OneSearch
You can read more on the International Women’s Day 2023 website here, as well as more on Equality versus Equity here.
We have been made aware that the estimated turnaround time for regulated Local Searches in the Bolton Metropolitan Borough Council area is currently 40 working days.
This is due to a technical problem the council have with an internal system, which is causing significant delays. The estimated turnaround time for official Local Searches in this area is currently 85 working days.
If you do have an urgency with any particular case, or if unexpected delays have put the transaction at risk of collapse, we can support you with OneSearch Express, our indemnity policy which provides a data-rich alternative to standard No-Search Insurance, as it also includes a comprehensive report pertinent to a client’s property. Typically returned in just 24-48 hours, Express provides the majority of data (over 70%) that you would typically obtain from Local Authorities, meaning you and your client can complete quickly, and with more confidence.
Our clients have been using Express since 2015 for instances where search delays have put transactions at risk of collapse, and our claims record is exemplary: there are no claims resulting from our Express searches. This is due to the accuracy of our data, and triple quality check methodology. No other company exists with our dataset, comprised of real-time and historical CON29 data.
If you would like more information about OneSearch Express, please email intro@onesearchdirect.co.ukor call 01782 433270.