OneSearch Cancellation Policy Banner image

OneSearch Cancellation Policy

Home Cancellations

If possible, we’ll cancel a request without a charge. Sometimes, we may need to recover some or all of any costs that have been incurred.

Those costs are applied as follows:

  • Any personal search cancelled up to one working day after the order is placed can be cancelled without charge.
  • Any personal search cancelled on the expected return date, or one working day before, will attract a 100% charge.
  • Any personal search cancellation request made between these times will attract a 50% charge.
  • Any ancillary report cancellation request received where no work has been carried out can be cancelled without charge.
  • Any direct costs will be passed on and charged in full.

If you have questions about cancellations, please call our Customer Services team on 0800 052 0117.

Get in touch