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- Our Happy Customers - 

 

"The customer service we receive from OneSearch is excellent. Their standard service is a very slick system, with very prompt acknowledgement of orders placed. Many datasets allow for an instant fulfilment of the order, such as the Chancel check and Groundsure homebuyers report. Expectations are well managed in terms of turnaround times for the regulated searches from all of the local authorities. Any queries are responded to very quickly and there is always someone on the end of the ‘phone to talk to if needed.

The team is most accommodating if there are urgent requests. Where Local Authorities do not offer expedited services, the range of Onesearch products more than bridges that gap when search results are needed quickly. We have been most impressed with the service that we have received in every respect from the whole team at Onesearch; marketing, customer services, accounts and the search team themselves. We would, and do, recommend them to people."

Katherine West, Rattlesden Risby


"We have used OneSearch for the past year on a trial basis to ensure that they are able to deliver searches to us with accuracy, speed and to a high level of customer service. We have been so satisfied with that level of performance that we have recently switched all of our search orders to them.

We receive regular updates from them to advise as to which searches are outstanding and their anticipated delivery timescale which enables us to provide useful feedback to our clients. We are very happy with the quality of the searches and the helpfulness of the staff and would recommend their service to firms similar to ours."

Richard Broadhead, NBM Solicitors


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